Operations - Houseman

Operations - Houseman

A beloved local landmark for over 150 years, White Barn Inn, Auberge Collection is synonymous with warm New England hospitality, rustic charm, and uncompromising attention to detail. Just a 90-minute drive north of Boston in the charming coastal town of Kennebunk, Maine, the 28-room property is renowned as one of the country's most distinctive getaways offering supreme levels of quality, luxury, and gracious service.

The hotel's four waterfront cottages and one-of-a-kind houseboat boats coastal views and access to White Barn Marina. Amenities include an outdoor infinity pool, coastal views, an award-winning spa, two restaurants, convenient access to fine shopping and art galleries in Kennebunkport, as well as a variety of experiences from bike riding to local apple orchards to traditional Maine lobster bakes. The White Barn Restaurant, a culinary legend, Forbes Five Star and AAA Five Diamond fine dining destination, offers seasonal, contemporary New England cuisine while the new Little Barn is a casual eatery highlighting the local Maine farmstead and fisheries to the table in flavorful, approachable dishes. In summer 2020, White Barn Inn unveiled a property-wide redesign led by New York-based Jenny Wolf Interiors that refreshed guest rooms and public spaces with playful contemporary touches and elements from local Maine purveyors.

Job Description

The Operations Houseman is a key member of the Operations team, responsible for supporting the day-to-day functionality of the property by assisting with event setups, guest experiences, furniture moves, and operational projects. This role works across multiple departments to ensure guest-facing spaces are properly arranged, equipment is delivered where needed, and special requests are executed efficiently. The ideal candidate is dependable, physically capable, and thrives in a fast-paced environment where no two days are the same. A strong team player with a proactive mindset, the Houseman helps create seamless operations and exceptional guest experiences through behind-the-scenes support.

Essential Responsibilities:

• Set up and break down guest experiences, special events, and resort activities.
• Arrange furniture, dcor, equipment, and amenities according to departmental standards.
• Deliver and stage guest requests, including cribs, rollaway beds, luggage racks, and other amenities.
• Ensure all event and guest spaces are clean, organized, and presentation-ready before and after use.
• Work closely with Events, Food & Beverage, and Guest Services to execute memorable guest experiences

Furniture Moving & Property Support

• Safely move furniture, mattresses, equipment, and other heavy items throughout the property.
• Assist with room moves, seasonal furniture changes, and special projects.
• Support department relocations and office moves as needed.
• Report damaged furniture or equipment to the appropriate department.

Public Area Maintenance

• Maintain the cleanliness and appearance of public spaces, corridors, meeting rooms, and service areas.
• Remove debris and ensure walkways remain clean and safe.

Team Collaboration

• Respond promptly to radio calls and guest requests.
• Support multiple departments as business needs require.
• Promote a positive, professional, and guest-focused work environment.
• Follow all safety procedures when lifting, transporting, and storing equipment and supplies.

Qualifications

Qualifications

• High school diploma or equivalent preferred.
• Previous hospitality or facilities experience is preferred but not required.
• Strong organizational and time-management skills.
• Ability to work independently and as part of a team.
• Excellent communication and customer service skills.
• Flexible schedule, including weekends, evenings, and holidays.

Physical Requirements

• Frequently lift, carry, push, and pull up to 50 pounds; occasional lifting of heavier items with assistance.
• Stand and walk for extended periods throughout the shift.
• Frequently bend, stoop, kneel, climb stairs, and reach overhead.
• Safely operate carts, dollies, and other moving equipment.
• Work both indoors and outdoors in varying weather conditions as business requires.

Additional Information

Auberge Collection is a portfolio of extraordinary hotels, resorts, safaris, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 39 one-of-a-kind hotels, resorts, safaris, and residences, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations.

The Friedkin Group is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports. Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.

The Friedkin Group portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.

WBI Operations LLC is an Equal Opportunity Employer, M/F/D/V. WBI Operations LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, WBI Operations LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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