Commercial Roofing Service Manager

TeamCraft Roofing is an independent family‑owned and operated business, incorporated in 1996. Since then, we have expanded to 28+ locations in 13 states across the South, Mid‑Atlantic, Northeast, and Midwest regions. As a growing company, our goal is to hire, retain, and reward exceptional employees - and promote from within. In addition to great pay and bonuses, we offer one of the best benefits packages in the industry. We are a safety‑first company that supports commercial re‑roofing, roof repairs, and emergency leak response to all types of customers, including retail, complex industrial, educational, and governmental. Our four core values are Safety, Honesty, Teamwork, and Quality - and we expect our employees to uphold these values. For all new hires, we run background checks, drug tests, and MVRs before extending an offer. Pay: $80k - $120k, based on experience and demonstrated skills Summary Responsible for providing leadership and developing the career of our field employees and the promotion of our core values: honesty, safety, quality, and teamwork. The Service Manager leads the local branch operation, is responsible for selling work, strives to grow operations, and maintains a positive customer base and experience. The Service Manager is also responsible for general construction management duties - estimation, project management of service jobs, scheduling, paperwork, and communication - and manages every one of their jobs from receipt of the purchase order through final completion and billing. Teamcraft Service Managers should strive to adhere to all OSHA and Teamcraft Safety Demands and Expectations. Teamcraft Service Managers need to provide to their employees all of the necessary safety items and direction to complete their daily tasks safely and responsibly. Mission and Key Performance Targets Lead the local operation with a target minimum of 10 roof techs Maintain a disciplined approach to safety: specifically address a safety plan on all jobsites in advance of job start Incorporate a safety inspection whenever conducting jobsite visits Meet financial metrics - target a minimum 20% net income Meet quality control (QC) standards as set by the Company Establish career paths with all branch employees, to be reviewed quarterly Refrain from any side work unless specifically approved in advance by the Service Director Maintain a legal, drug‑free workplace Essential Duties and Responsibilities Comply with all Company Roofing Safety Policies Evaluate multiple types of both low slope and steep slope roofing Diagnose problems on roofs and provide solutions Manage customer relations and build/maintain a positive customer base Build a customer base and actively sell work Hire and train employees; conduct employee evaluations Read drawings and specifications Estimate work Perform job cost analysis Work outdoors in all types of weather Climb stairways and ladders; work on potentially unsafe or hazardous roofs and structures Work with hazardous materials including solvents, bottled gas, asphalt products and pitch Maintain dispatch board in the Company’s field management system (e.g., Centerpoint/FCS) and ensure work orders are closed within 30 days of dispatch Comply with all weekly reporting requirements Approximately 60% statewide travel is required Detailed Scope of Work Weekly Meetings with Your Team Scrub timesheets and submit via email Conduct Toolbox Talks and submit via email Review information daily/weekly with your crew Field Management System Review and correct work orders (add photos, materials, written descriptions) Complete Daily Reports for all 500‑series jobs Complete inspections, both from phone and laptop Set up properties/outlines (excluding billing notes) Estimates/Proposals – compose a through Scope of Work for estimating, prepare accurate estimates, write a written Proposal/Master Service Agreement (MSA) Complete Change Orders with an updated Scope of Work and Estimate/Proposal Email & Communication – construct clear, professional emails with appropriate attachments; remain vigilant and responsive to all emails, texts, and calls – timely response is required Job Management (Start to Finish) Set up jobs immediately upon receipt of a Purchase Order Build a complete job schedule Order materials Confirm labor assignments Arrange accommodations and equipment for jobs as needed Track job progress via Manning Reports‑in‑progress billing (in Acumatica) Weekly Deliverables Timekeeping completed each morning by 10:00 AM EST Toolbox Talks submitted each week Red/Green Report, or Wednesday Job Calls Report, submitted Wednesday mornings Weekend On‑Call / Weekly Activities Link submitted by 9:00 AM EST every Friday Attend the weekly Jobs conference call on Wednesday afternoon at 2:30 PM EST, prepared to discuss job status, timing, and invoicing Weekend On‑Call / Weekly Activities Weekend On‑Call / Weekly Activities Link submitted by 9:00 AM EST every Friday Material Transfer Orders (MTO's) complete, deliver and maintain accurate Mater #J-18808-Ljbffr