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Call Center Trainer - DermatologyVirtualVocations • Jacksonville, Florida, United States
Call Center Trainer - Dermatology

Call Center Trainer - Dermatology

VirtualVocations • Jacksonville, Florida, United States
3 days ago
Job type
  • Full-time
Job description
To enhance training initiatives in a dynamic environment, the full-time Call Center Trainer - Dermatology will develop and facilitate training programs for customer service representatives, focusing on onboarding and skill enhancement both onsite and remotely. Key responsibilities Design and maintain comprehensive training materials and programs for call center agents Deliver engaging in-person and virtual training sessions while assessing learning gaps and adapting training approaches Collaborate with various departments to ensure training effectiveness and alignment with operational goals Required qualifications Minimum 5 years of call center training experience, preferably in healthcare or dermatology Proven experience in developing and delivering training programs for both remote and onsite agents Strong understanding of healthcare scheduling operations and clinic workflows Exceptional presentation and facilitation skills for large virtual training classes Proficiency in Microsoft Office Suite and experience with Learning Management Systems (LMS)
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Call Center Trainer - Dermatology • Jacksonville, Florida, United States

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