Leading a team of customer service representatives, the full-time Limited Service Call Center Supervisor will oversee daily operations, ensure quality standards and productivity goals are met, and manage staffing and performance while working remotely. Key responsibilities Supervise call center staff to ensure adherence to quality standards and operational requirements Manage hiring, employee development, and performance improvement initiatives in collaboration with Human Resources Analyze performance trends and provide coaching to enhance service delivery and operational efficiency Required qualifications Bachelor's degree in a related field 3-5 years of relevant professional experience Prior experience with the New Jersey State-Based Exchange (NJ SBE) program preferred Equivalent combination of education and experience considered in lieu of a degree Demonstrated ability to lead and foster a culture of accountability and service excellence
New Jersey Licensed Call Center Supervisor • Hampton, Virginia, United States
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