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Broker Licensed Support RepresentativeVirtualVocations • Hartford, Connecticut, United States
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Broker Licensed Support Representative

Broker Licensed Support Representative

VirtualVocations • Hartford, Connecticut, United States
28 days ago
Job type
  • Full-time
Job description
Providing level III support center customer service excellence, the full-time Broker Licensed Support Representative will resolve member and provider issues, deliver product information, and support quality improvement initiatives while working remotely across multiple communication channels. Key responsibilities Provides service support to members and providers through phone, chat, and email, addressing a variety of inquiries related to Medicaid, Medicare, and Marketplace Handles escalated calls and documents all communications accurately to ensure effective issue resolution and member/provider engagement Conducts research and develops materials to enhance member/provider relationships and satisfaction while achieving individual performance goals Required qualifications At least 2 years of customer service or call center experience in a fast-paced environment Understanding of insurance products, including Medicaid, Medicare, and Marketplace enrollment processes Data processing experience and proficiency in Microsoft Office suite Ability to maintain confidentiality and comply with HIPAA regulations Strong organizational and time-management skills to manage multiple tasks effectively
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Broker Licensed Support Representative • Hartford, Connecticut, United States

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