Collections Specialist
The Collections Specialist will work closely with customers and internal partners to ensure timely collection of outstanding balances, resolve invoice disputes, and support a high-volume accounts receivable portfolio. This role plays a key part in reducing aged receivables, managing credit holds, and supporting a well-structured AR and collections function within a large, global organization undergoing active growth and acquisitions.
Responsibilities
- Interact directly with customers to collect outstanding balances and ensure timely payment of invoices.
- Review and manage customer orders placed on credit hold, working to resolve issues so orders can be released promptly.
- Work with customers to investigate and resolve disputed invoices, ensuring accurate billing and customer satisfaction.
- Fulfill customer documentation requests related to invoices, statements, and payment support materials.
- Collaborate closely with internal business teams, including AR, Credit, Cash Applications, and Customer Service, to address customer delinquency issues and payment delays.
- Use collections management software to track, manage, and document collection activities and customer communications.
Essential Skills
- 23+ years of business-to-business (B2B) collections or accounts receivable experience.
- Hands-on experience in collections, accounts receivable, and credit-related activities.
- Ability to review and interpret aging reports and prioritize work based on past-due status, especially 90+ day balances.
- Comfort and willingness to make frequent outbound phone calls to customers, not relying solely on email communication.
- Experience working with collections management software (experience with GetPaid is a strong plus).
Additional Skills & Qualifications
- Experience using GetPaid or similar collections management platforms.
- Exposure to multiple ERP systems, with specific experience on M3 considered an advantage.
- Prior experience in a large, structured AR, Credit, or Collections team environment.
- Experience in working within a company involved in mergers and acquisitions, offering exposure to evolving processes and structures.
Job Type & Location
This is a Contract position based out of Anoka, MN.
Pay and Benefits
The pay range for this position is $28.84 - $35.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available; Life Insurance (Voluntary Life & AD&D for the employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave).
Workplace Type
This is a hybrid position in Anoka, MN.
Application Deadline
This position is anticipated to close on Jul 31, 2026.