Talent.com
Innovation At Work Inc
Telephone Operator / Switchboard Operator (7:00am-3:00pm) ShiftInnovation At Work Inc • Fresno, California, United States, 93650
No longer accepting applications
Telephone Operator / Switchboard Operator (7:00am-3:00pm) Shift

Telephone Operator / Switchboard Operator (7:00am-3:00pm) Shift

Innovation At Work Inc • Fresno, California, United States, 93650
1 day ago
Job type
  • Full-time
  • Quick Apply
Job description
Description:

Innovation At Work, Inc. (IAW) is seeking professional Telephone Operators/Switchboard Operators to provide 24-hour telephone communication services for the VA Central California Health Care System in Fresno, California.

The Telephone Operator serves as the primary point of contact for patients, visitors, employees, emergency responders, and outside agencies by answering, routing, and processing incoming telephone calls while maintaining exceptional customer service and ensuring timely response to emergency communications.

This position operates in a fast-paced healthcare environment requiring professionalism, excellent communication skills, attention to detail, and the ability to remain calm during emergency situations.



Essential Duties and Responsibilities

  • Answer and process high volumes of incoming telephone calls courteously, professionally, and efficiently.
  • Route incoming calls to the appropriate clinics, departments, providers, and personnel.
  • Operate Cisco telephone consoles, automated call distribution systems, and paging systems.
  • Broadcast emergency overhead pages and emergency notifications.
  • Respond appropriately to emergency alarms, Code Blue, fire alarms, disaster notifications, bomb threats, and other emergency communications.
  • Operate radio communication systems as required.
  • Assist patients, visitors, employees, and outside agencies with telephone assistance and general information.
  • Enter and relay messages through the VA messaging system.
  • Maintain accurate records of telephone equipment malfunctions and service issues.
  • Report telephone system problems to appropriate VA personnel.
  • Maintain confidentiality of patient and employee information in accordance with HIPAA, Privacy Act, and VA regulations.
  • Follow established emergency procedures and communication protocols.
  • Maintain professionalism during periods of heavy call volume and emergency operations.
  • Work collaboratively with VA staff to ensure uninterrupted communication services.
  • Perform other related duties as assigned.
Requirements:

Minimum Qualifications

  • High School Diploma or GED.
  • Minimum one (1) year of experience in a telephone operator, switchboard, call center, receptionist, healthcare communications, customer service, or similar environment.
  • Excellent verbal communication and customer service skills.
  • Ability to multitask in a fast-paced environment.
  • Ability to operate multiple computer applications simultaneously.
  • Strong attention to detail.
  • Ability to remain calm during emergencies.
  • Ability to obtain and maintain all VA background investigation and credentialing requirements.
  • Must be legally authorized to work in the United States.

Preferred Qualifications

  • Previous VA or hospital switchboard experience.
  • Experience operating Cisco telephone systems.
  • Experience with automated call distribution (ACD) systems.
  • Experience using overhead paging systems.
  • Medical terminology knowledge.
  • Experience handling emergency communications.


Schedule

  • 24 hours per day
  • 7 days per week
  • Rotating shifts
  • Days, evenings, nights
  • Weekends and holidays required







PI4a4489c07bbd-26276-41116558

Create a job alert for this search

Telephone Operator / Switchboard Operator (7:00am-3:00pm) Shift • Fresno, California, United States, 93650

Similar jobs

Telecommunicator

TradeJobsWorkForce93650 Fresno, CA, US
Full-time

Plans network installations by studying technical specifications; preparing an installation schematic.Establishes voice and data networks by programming features; establishing interfaces and integr... Show more

 • Promoted

A Calling Like No Other

U.S. Marine CorpsNorth Fork, AZ, US
Full-time

Those who put others before themselves.Who can rise up in the face of danger.This country we call home has been our haven of safety for 250 years.And it's up to us to keep it that way.There's a goo... Show more

 • Promoted

Earn Side Money at Home Testing Products

Product Review JobsFRIANT, CA, United States
Full-time

Compensation: Varies per assignment.Location: Remote (USA) Company: ProductReviewJobs Thank you for your interest in becoming a Paid Product Tester.This opportunity is for completing market res... Show more

 • Promoted

JM Wireless CA Sanger - FT - RSM Metro - T-Mobile

TCC Wireless (T-Mobile)Sanger, CA, United States
Full-time

Join our team as a Retail Sales Manager lead the future of wireless technology! Are you ready to lead the charge in the exciting world of wireless technology? Join us as a Retail Sales Manager and... Show more

 • Promoted

Heavy Machinery Operator

Staffworthy IncorporatedFRESNO, CA, USA
$45.00 hourly
Full-time

Location: Morgan Hill, CA Pay: $45.Schedule: Full-time (30+ hours/week, 12-hour shifts) Travel: Up to 50% JOB OVERVIEW: We are hiring experienced Heavy Machinery Operators to support the safe op... Show more

Room Attendant FT

Table Mountain CasinoFriant, CA, United States
Full-time

Position Summary:Under general direction from the Housekeeping Supervisor, responsible for cleaning, maintaining, and organizing guest rooms and common areas in hotels or other hospitality settings... Show more

 • Promoted

Traffic Control Flagger

AWP SafetyFresno, CA, United States
Full-time

Company Description Unlock Your Career Potential in Traffic Safety with AWP Safety - America's Leading Traffic Management Company! Job Description As a Protector, you work with a team at job sites.... Show more

 • Promoted

Street Sweeper Operator - Select Sweeping Inc.

Select SweepingFresno, CA, United States
Full-time

Street Sweeper Operator Select Sweeping Inc.Fresno, California Schedule:Tuesday - Saturday About Select Sweeping Inc.We provide high-quality street, parking lot, and construction site sweeping serv... Show more

 • Promoted

Telemarketing

TradeJobsWorkforce93711 Fresno, CA, US
$11.00 hourly
Full-time +1

Full time and Part time positions avaiable as a Call Center Representive or Telemarketer *Performance Based: Make from $11.REQUIREMENTS: Passion to provide phenomenal service to all potential cust... Show more

 • Promoted

Service Advisor

CWIFresno, CA, United States
Full-time +1

Camping World is seeking a Service & Collision Advisor to join our growing team.As a Service & Collision Advisor you will primarily be responsible for initiating and processing requests for repair ... Show more

 • Promoted

Cage Cashier FT

Table Mountain CasinoFriant, CA, United States
Full-time

Position Summary:Under general direction from the Cage Supervisor, safeguards the assets of the casino by executing monetary transactions for guests in an accurate, professional and courteous manne... Show more

 • Promoted

Oracle Cloud HCM Talent Management Lead - Remote

Advantra Consulting GroupFriant, CA, United States
Remote
Full-time

NOTE :Client wants someone with Oracle Talent Management moduleThe below position has been updated to 100%remote role.If anyone has experience working as Oracle HCM Cloud Talent Management Lead,Vis... Show more

 • Promoted

OT-Assistant

Geneis HealthcareKingsburg, CA, United States
Full-time +1

Powerback Occupational Therapy Assistant.At Powerback, we're on a mission to improve lives.As the leader in physical, occupational, speech, and respiratory therapies, we help older adults stay acti... Show more

 • Promoted

Bell Attendant, Tenaya Lodge at Yosemite

Delaware NorthFish Camp, CA, US
Full-time +1

Delaware North Parks and Resorts is searching for full-time and part-time Bell Attendants to join our team at Tenaya Lodge at Yosemite in Fish Camp, California.As a Bell Attendant, you will help wi... Show more

 • Promoted

Machine Operator

Mission FoodsFresno, CA, United States
Full-time

Mission Foods is a growing part of a much larger, multinational organization, Gruma Corporation and its parent company, GRUMA S.This position operates a Machine and produce food products within spe... Show more

 • Promoted

Become a Surrogate: Give the Gift of Life & Earn Up to $115,000 from Home!

Giving Tree SurrogacyAhwahnee, CA, US
Full-time +1

We are looking for a passionate individual with a sense of responsibility and willingness to help create families to join us as a surrogate.In this role, you will be instrumental in supporting indi... Show more