Analytics Solutions Director - Operations

Executive Director, Analytics Solutions

Are you ready to drive transformation at scale? Join us and play a pivotal role in translating vision into measurable outcomes for our Data & Analytics organization. As an Executive Director, you'll influence enterprise-level decisions, architect scalable operating models, and partner with senior leaders to deliver lasting impact. This is your opportunity to lead a high-performing team, champion innovation, and shape the strategic direction of a dynamic organization. Make your mark where strategy meets execution.

As an Analytics Solutions Director in the Data & Analytics Strategic Execution & Business Operations Team, you will define and drive our multi-year strategic roadmap, lead talented managers and associates, and serve as a trusted advisor to senior leadership. You will establish governance frameworks, set organizational objectives, and ensure alignment across Consumer & Community Banking's data priorities. Together, we will convert ambiguity into clarity, foster a culture of innovation, and deliver measurable outcomes that matter.

Job responsibilities:

• Define, own, and evolve the strategic operating model to support organizational growth
• Lead, mentor, and develop a team of managers and individual contributors
• Advise senior leaders by synthesizing complex inputs into clear recommendations and executive-ready narratives
• Architect and govern portfolio management frameworks, including prioritization and resource allocation
• Design and institutionalize OKR/KPI frameworks that connect execution to enterprise outcomes
• Drive large-scale, cross-functional transformation initiatives from concept to sustained adoption
• Establish and chair governance forums and working groups to accelerate decision-making
• Identify inefficiencies and sponsor automation, tooling, and process re-engineering programs
• Own executive communications strategy, including board-level materials and stakeholder updates
• Maintain a strong controls mindset and ensure compliance with risk, audit, and regulatory frameworks
• Anticipate leadership needs and act decisively as an extension of the leadership team
• Champion AI/ML adoption within Business Operations, driving high-value use cases and pilots

Required qualifications, capabilities, and skills:

• Bachelor's degree and 10 years of progressive experience in strategy, business operations, management consulting, or analytics leadership
• Four years of experience managing teams
• Demonstrated success designing and implementing enterprise operating models, portfolio governance frameworks, and OKR systems
• Deep expertise in Lean-Agile delivery at scale
• Experience establishing PMO or Strategic Operations functions
• Proven ability to influence and advise C-suite and senior stakeholders
• Strong commercial acumen with the ability to connect operational initiatives to business outcomes
• Track record of building, mentoring, and scaling high-performing teams
• Comfort operating in ambiguity and driving resolution
• Proactive orientation toward AI tooling and automation
• Exceptional written and verbal communication skills, including experience with board-level and regulator-facing materials
• Proficiency in executive productivity and portfolio tools (PowerPoint, Excel, Monday.com or equivalent)

Preferred qualifications, capabilities, and skills:

• MBA or advanced degree in a quantitative or business discipline
• Experience at a top-tier management consulting firm or equivalent internal corporate strategy role
• Prior experience in financial services, especially Consumer Banking or Cards
• Familiarity with data & analytics operating models, governance, or platform strategy
• Experience leading organizational change management or large-scale cultural transformation

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions all while ranking first in customer satisfaction. The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.