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Retention and Customer Service SpecialistVirtualVocations • Stockton, California, United States
Retention and Customer Service Specialist

Retention and Customer Service Specialist

VirtualVocations • Stockton, California, United States
3 days ago
Job type
  • Full-time
Job description
As a fully onsite Retention and Customer Service Specialist during training and transitioning to a remote role thereafter, the successful candidate will manage high volumes of incoming cancellation requests, utilizing sales and customer service expertise to retain clients and enhance brand loyalty. Key responsibilities: Handle incoming calls from customers seeking to cancel services and provide proactive solutions to retain their business Utilize sales techniques to upsell and negotiate with customers while addressing their concerns and ensuring a positive experience Maintain knowledge of ADT products and services to effectively resolve customer issues and reduce cancellation rates Required qualifications: Minimum of 2 years of experience in a sales role focused on customer retention At least 2 years of call center customer service or sales experience High school diploma, GED, or some college experience Proven ability to multitask and work with multiple software tools simultaneously Strong negotiation skills and ability to perform quick calculations
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Retention and Customer Service Specialist • Stockton, California, United States

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