Security Supervisor

Security Supervisor supervises and provides daily operational guidance to security staff, including establishing daily/weekly schedules, training new security officers, verifying accuracy of time sheets, and communicating relevant information across the system. Library work is about people first. Our employees actively engage with customers, provide exceptional service, and help connect people to the resources they need to learn, grow, and succeed. We serve customers from all backgrounds and life experiences, and we value empathy, respect, curiosity, and a commitment to public service. If you enjoy helping others and making a meaningful impact in your community, you'll thrive at Tulsa City-County Library. This is a safety sensitive position. Location Central Library - 400 Civic Center Tulsa, OK. 74103, and Multiple Tulsa City-County Library locations. Schedule Monday - Friday 8:30 am - 5:00 pm. Flexibility required with evenings and weekends as needed. Salary $4,717.00/month. Benefits Competitive pay and a full benefit package (medical, dental, 457(b), pension, paid time off) are offered with this position. Additional Responsibilities Leads a team of Security Officers – both TCCL employees and contracted guards – to provide adequate coverage to scheduled branches; will step in and cover shifts as necessary. Interviews, trains, disciplines, and evaluates TCCL staff as necessary. Assists in establishing and monitoring roles, metrics, and performance objectives for security officers. Conducts a variety of departmental training to meet and comply with TCCL customer service standards and CLEET requirements. Conducts regular patrols throughout the system and monitors security cameras providing requested footage as needed. Enforces all TCCL rules and regulations, and serves as primary trainer and subject matter expert for new and contracted officers. Ensures all documentation related to departmental CLEET certification is archived and updated timely to avoid lapse in staff licensing. Takes appropriate action to ensure the safety and security of Library staff, customers, guests, and property. Responds timely to calls for assistance from staff and/or customers, especially in unusual or emergency situations. Completes daily/weekly/monthly activity reports to ensure department communication and continuity is achieved. Maintains order and control during emergency situations; works with local law enforcement and/or other first responders as needed. Explains rules and policies to customers and solicits customer cooperation and compliance; communicates with customers who fail to comply with Library rules and policies. Reviews daily incident reports, inputting information as necessary into relevant database and updating suspension information. Prepares incident reports and debriefs staff on security incidents and issues. Creates and distributes security alerts to the system, including current suspensions. Maintains proficient understanding of how to operate assigned protective equipment and life saving devices. Actively supports TCCL’s Equity, Diversity and Inclusion efforts, and the Library’s Be All In culture. Performs other duties as assigned. Education & Experience High School diploma or G.E.D. required plus two or more years of security experience in a public setting. CLEET Certification required. A valid Oklahoma driver’s license is required. Bilingual English - Spanish preferred. College-level coursework in a related field preferred. One year of supervisory experience required. Tulsa City-County Library proudly serves a diverse community, including many Spanish-speaking customers and families. If you are fluent in both English and Spanish, your skills can help make a meaningful difference in the lives of the people we serve. For this position, the ability to speak/read/write in both Spanish and English is required. Bilingual positions qualify for a quarterly pay incentive. Physical Activity & Environmental Conditions Requires occasional stooping or bending; occasional light lifting (up to 20 pounds) may be required; frequent use of office equipment as well as long periods of sitting, standing, or walking as needed. Occasional minor discomforts from exposure to less than optimal temperature and air conditions; may involve dealing with modestly unpleasant situations, such as working in a confined area for long periods of time, dealing with angry or unruly customers, occasional exposure to office chemicals and/or extensive use of video display terminals. Routine, in-town travel with occasional out-of-town trips. Reliable transportation is required. #J-18808-Ljbffr