Business Analyst/System Administrator Business Continuity

Job Title

This role supports the Global Security Crisis Management and Business Resilience Team by combining business analysis, system administration, and reporting responsibilities to maintain and improve the business continuity software platform, ensure data accuracy and system reliability, manage user access and integrations, troubleshoot issues, support audits and compliance, and provide actionable insights that enable effective decision-making and operational resilience.

Responsibilities

• Partner with business and technical stakeholders to gather, document, and translate requirements into practical system, process, and reporting solutions.
• Support the administration, configuration, and maintenance of business systems and applications, including user access, permissions, and basic troubleshooting.
• Monitor system performance, identify issues, and coordinate resolution to help ensure stable and reliable operations.
• Collect, clean, organize, and maintain data used for reporting, analysis, and operational decision-making.
• Develop and deliver recurring reports, dashboards, and presentations for leadership and other stakeholders.
• Analyze trends, performance metrics, and operational data to identify risks, opportunities, and areas for improvement.
• Assist with testing, implementation, upgrades, and enhancements to systems, processes, and reporting tools.
• Document workflows, system procedures, reporting logic, and support processes to improve consistency and knowledge sharing.
• Collaborate with internal partners, IT teams, vendors, and end users to ensure systems and reporting align with business needs.
• Apply data governance, access control, privacy, and security best practices to protect information and support compliance.

Qualifications

• High School diploma required. Bachelor's Degree preferred, preferably in business, information systems, computer science, data analytics, or a related field.
• 25 years of experience in business analysis, system administration, data reporting, or a related role preferred.
• Strong proficiency in Microsoft Office, especially advanced Excel; experience with Power BI or similar reporting tools preferred.
• Experience supporting business applications, user administration, or system troubleshooting.
• Ability to gather and document requirements, map processes, and translate business needs into functional solutions.
• Strong analytical and problem-solving skills with the ability to synthesize complex data into clear insights.
• Excellent communication, organizational, and stakeholder management skills.
• Ability to work independently and collaboratively in a fast-paced, global environment.
• Experience with automation tools, system integrations, or AI-enabled productivity tools is a plus.
• Knowledge of data privacy, access management, and security best practices preferred.

Additional Information

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
• This job is eligible to participate in our short-term incentive programs.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

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Pay Range: $65500 - 125500 USD

Where We Work

Role is primarily site- or office-based but can occasionally be performed remotely. Employees who are site/office-based and can occasionally perform their role virtually work both in the office and remotely*, following the policies and regulations in place at their location. US Employees must be in the office on Tuesday, Wednesday, and Thursday with flexibility to work remotely on Mondays and Fridays. Three days in the office is the minimum; some individuals or teams may require more in-office days due to meetings, business/project needs or their role.