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Customer Success Manager - HealthcareVirtualVocations • Corona, California, United States
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Customer Success Manager - Healthcare

Customer Success Manager - Healthcare

VirtualVocations • Corona, California, United States
24 days ago
Job type
  • Full-time
Job description
Driving customer success in a remote full-time capacity, the Customer Success Manager - Healthcare Risk Adjustment will manage client relationships, ensure successful platform adoption, and facilitate business growth through strategic partnerships and collaboration across teams. Key responsibilities: Build and maintain strategic partnerships with high-revenue customers, focusing on the ACA HHS CMS RADV Initial Validation Audit Ensure successful adoption of the Reveleer platform by understanding customer goals and workflows while coordinating with internal teams Utilize Gainsight to monitor customer health, create success plans, and document progress towards program goals Required qualifications: Bachelor's Degree preferred or equivalent work experience required 5+ years of experience in a Health Plan or customer-facing vendor management role, specifically in Risk Adjustment Minimum two years of experience in account management related to HHS RADV Initial Validation Audit Strong project management skills with the ability to manage multiple customer requests and project plans Proficiency in MS Office, with advanced skills in Excel
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Customer Success Manager - Healthcare • Corona, California, United States

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