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Tennessee Licensed Call Center OperatorVirtualVocations • Fremont, California, United States
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Tennessee Licensed Call Center Operator

Tennessee Licensed Call Center Operator

VirtualVocations • Fremont, California, United States
10 days ago
Job type
  • Part-time
Job description
To support the Tennessee Department of Health's Ryan White Part B AIDS Drug Assistance Program, the hybrid Tennessee Licensed Call Center Operator will provide real-time assistance and support for enrollment, eligibility, and issue resolution related to the Insurance Assistance Program, working part-time in-office on Mondays. Key responsibilities Serve as the primary contact for Ryan White field case managers regarding IAP enrollment and eligibility Collaborate with healthcare providers and case managers to resolve client-specific issues and improve access to medications Manage a high volume of communications while documenting interactions and ensuring compliance with program guidelines Required qualifications Bachelor's or Master's degree in Health Administration, Public Health, Healthcare Management, or a related field Minimum of four years of front-facing customer service experience, preferably in healthcare or public health Experience in health administration with knowledge of healthcare operations and client service delivery Proven ability to document client interactions and resolve issues in a timely manner Proficiency in MS Office applications and experience with databases or case management systems
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Tennessee Licensed Call Center Operator • Fremont, California, United States

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