VP, Commercial Loan Officer II (76776)

VP, Commercial Loan Officer II

Optional Work from Home Headquarters - Marlborough, MA 01752

Job Description

Title: VP, Commercial Loan Officer II

FLSA Status: Exempt Employment Status: Full Time

Department: Commercial Lending Location: As Assigned/ Hybrid Work Model Eligible Reports To: SVP Commercial Lending Team Leader

Summary:

Under the direction of the SVP Commercial Lending Team Leader, the VP Commercial Loan Officer II will be responsible for achieving the desired commercial loan origination goals and deposit growth objectives as defined in the Bank's strategic plan. With a primary focus on acquiring new relationships for the bank, responsibilities may include the effective management of an existing portfolio of commercial loans/clients providing superior service, resulting in additional borrowings and referrals. Effectively working with key representatives from all areas of the company to send and accept referrals through joint Business Calls and Networking. Create and maintain close relationships with all parties involved in commercial transactions and help facilitate sales through the thoughtful structuring of loan products to best meet customer needs while not losing sight of credit quality and profitability.

Participates in executing the department's goals to meet the bank's overall strategic plan and create a competitive position within the financial services industry.

After successful completion of training and proven abilities, this position is eligible for a hybrid work arrangement with an agreed upon number of days week/month on site.

Essential Duties and Responsibilities:

The requirements listed are representative of the knowledge, skill, and/or ability required.

• Represents the financial institution to the community through excellent customer relations.
• Represents the financial institution in public relations activities, Community Board memberships and other community affairs as needed, participating in activities for generating new business.
• Adheres to established Salesforce documentation processes and follow through
• Interviews applicants for commercial loans. With a focus on understanding the clients' needs, provides value-added solutions, and acquires new commercial relationships for the bank.
• Analyzes and screens loan requests for all types of C&I, CRE, Construction and SBA loan requests, presenting requests to management when the proposed loan is beyond departmental lending authority. Additionally, presenting loan requests to the Loan Committee /Executive Committee when appropriate.
• Manages a portfolio of complex commercial loans. Counsels loan customers on loan management and beneficial financial strategies to deepen relationships.
• Supervises collection efforts on past due loans in the Lender's portfolio, may include collection of charge offs, foreclosures, repossessions, and disposal of assets.
• Directs and implements business development activities, such as calls on prospects, joint calls with branch staff and attendance at special events.
• Handles customer problems and complaints, counsels' customers with special needs or requests promptly and without delay.
• Regular travel to company and/or client locations.
• Keeps abreast of regulatory changes to ensure compliance in the areas of job responsibilities, and recommends improvements or changes as needed for compliance and/or for department efficiency.
• Maintains a thorough knowledge of Bank's loan products and processing procedures for all Bank loan products, thereby assisting with the Bank's overall growth goals by successfully promoting new business.
• Fosters a positive working team concept for all internal customers.
• Meets or exceeds established performance standards and objectives.
• Monitors work for accuracy and quality demonstrating a passion for excellence in every aspect of work.

General:

• Effectively use tools and systems to be able to self-manage, organize, and complete work independently, proactively recognizing potential obstacles resolving them before they become an issue, managing to deadlines, and creating action plans when not on track..
• Adhere to all company policies and act as a role model in the adherence to policies, consistently demonstrating our core values and service standards.
• In the performance of respective tasks and duties, the employee is expected to maintain knowledge of and ensure compliance with Bank Secrecy Act regulations and adheres to compliance procedures and internal/operational risk controls in accordance with all applicable regulatory standards, requirements and policies as well as attending all required training sessions and completing all required on-line training courses.
• Regular and consistent attendance is required to continue the high standard of customer service as well as occasionally participating in before/after hours and/or weekend community events.
• Other duties as assigned, performing similar or related work as directed, required, or as situation dictates.

Level of Responsibility:

• Interacts independently with members of the community and along all staffing levels with complex and proprietary information.
• Work is non-routine and is relied upon to influences as a subject matter expert with customers and within the organization.
• Participates in executing the department's goals to meet the bank's overall strategic plan and create a competitive position within the financial services industry.
• Position has an impact on the revenue of the institution.

Equipment Required:

• Smart Phone - To enable the MFA (Multi Factor Authentication) facilitating access to MSB systems.

Hybrid Environment:

• Your physical remote location must provide a dedicated workspace that is free from distraction and provides adequate light to be regularly visible on video calls.
• You must have access to a reliable internet connection with adequate bandwidth to join Teams and other video calls.

Skills Required:

• Bachelor's degree in Business Administration/ Accounting/Finance; MBA preferred, or equivalent work experience. Typically, 3-5 years Commercial Lending or related experience with a primary focus on C& I lending, SBA, CRE, and Construction.
• Knowledge of Commercial Loan structure and commercial credit standards required - Formal Credit training is desirable.
• Solid background in financial institution operating policies and procedures, banking regulations (state and federal).
• Salesforce and Sageworks (Abrigo) loan processing software preferred
• Effective use of sales techniques with a proven track record of meeting targets and closing sales
• A broad professional level of knowledge and expertise in business banking and relationship management.
• Perform credit analysis and make sound conclusions based on lending policies and financial statement analysis mastery.
• Proficient in Microsoft 365 Suite products including, but not limited to Excel, Word, Outlook, Teams, and Sharepoint.
• Understanding and application of and ability to operate standard office equipment.
• Means and mode to travel to any of Main Street Bank's locations, customer locations, networking and Marketing events as needed on a regular basis.

Competencies:

• Excellent communication skills and responsive approach to communication with internal and external stakeholders
• Relationship Builder - Develops and maintains relationships with officers, employees and external contacts and maintains alignment with core values, vision, strategy, and goals.
• Ability to identify market /business opportunities.
• Ability to interact on a professional level with high level executives and high net worth individuals
• Outstanding customer service skills (in person, over the phone or video conference)
• Strong community ties and a proven track record of sales/business development success.
• Ability to thrive within a fast-paced work environment and prioritize and track many simultaneously competing tasks and responsibilities.
• Critical thinker who can digest complex problems, articulate risks and mitigating factors, navigate situations involving the need for trade-offs, and recommend solutions which meet the needs of all stakeholders
• Highly detailed, organized and professional
• Strong problem-solving abilities and superior follow up skills

Language/Cognitive Skills:

The language and cognitive demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The person in this position frequently communicates with customers, Board of Directors, Senior/Executive Management, and other employees, about banking products, bank accounts & transactions, therefore must be able to exchange accurate information in these cases. They will need to use judgment and discretion in decision making situations, interpret and follow all Bank policies and procedures, write/create reports, and business correspondence, (Main Street Bank's standard language is English). As well as the ability to:

• Speak and effectively present/communicate information and respond to questions from customers, groups