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Senior Director of Workforce OptimizationVirtualVocations • Tyler, Texas, United States
Senior Director of Workforce Optimization

Senior Director of Workforce Optimization

VirtualVocations • Tyler, Texas, United States
2 days ago
Job type
  • Full-time
Job description
To enhance operational performance, the full-time remote Senior Director of Workforce Optimization will build and govern a unified performance framework, manage staffing and caseload modeling, and lead continuous improvement initiatives across Enrollment Operations. Key Responsibilities Design and govern a standardized performance and quality framework for Enrollment Operations, ensuring consistent application across functions Build and validate staffing and caseload models based on actual labor data, monitoring capacity and performance trends for executive reporting Lead the Operational Excellence function, driving process efficiency and corrective actions through structured root cause analysis Required Qualifications Advanced proficiency in root cause analysis methodologies such as 5 Whys and fishbone diagrams Strong quantitative and analytical skills, including experience with capacity/staffing modeling and statistical trend analysis Demonstrated ability to design and govern standardized performance frameworks across multiple business units 8+ years of progressive experience in operations, performance management, or continuous improvement roles Lean Six Sigma certification (Green Belt or higher) preferred
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Senior Director of Workforce Optimization • Tyler, Texas, United States

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