UX Designer, (Consultant, Experience & Design)

Job Requirements

UX Designer (Consultant, Experience & Design)

At Fearless, the Consultant, Experience & Design ensures that products and services are intuitive and accessible, and that they meet the needs of users, customers, and the organization on a federal health care platform serving approximately 11 million monthly users. In this role, collaborating with cross-functional Agile teams, you translate business, technical, and user requirements into effective, user-centered design solutions. It supports the application of CMS design systems across complex, high-traffic web platforms.

The successful candidate balances hands-on design craft with clear communication and consultative advising, delivering intuitive, accessible, and aesthetically compelling outcomes. This position requires candidates to obtain and maintain a federal Public Trust clearance and satisfy all CMS residency requirements.

This role will possess and/or develop the skills to span the domains of Content Design, Product Design, Service Design, Content Strategy, and User Research at a practical application level of proficiency. This Consultant role will work on projects that allow them to implement evidence-based solutions that balance organizational goals with user needs, while fostering inclusive and sustainable design practices across the organization.

Place of Performance & Travel Requirements

While this role is primarily remote, candidates must meet CMS residency requirements.

Your Responsibilities in this Role:

• Collaborate with Product Owners, Engineers, Designers, and other team members to conceptualize and prioritize product features, user flows, and interfaces aligned with customer goals, user needs, and business objectives
• Translate business, technical, and user requirements into effective design solutions, including personas, journey maps, storyboards, scenarios, and user flows
• Design wireframes, low- and high-fidelity mockups, and interactive prototypes supporting intuitive, accessible, and responsive user experiences
• Conduct and synthesize user research and stakeholder insights to inform design decisions and recommend improvements to products and systems
• Communicate research findings, design concepts, prototypes, and rationale clearly to stakeholders and team members to support decision-making
• Assess and improve product usability through rapid prototyping, usability testing, and iterative design
• Apply and maintain design systems, style guides, and component libraries to ensure consistency and scalability across products
• Work closely with engineers and technical leads to ensure designs are feasible, meet technical constraints, and are implemented per specifications
• Identify and communicate design and technical constraints and navigate trade-offs to deliver effective solutions
• Collaborate with subject matter experts and cross-functional teams to design and deliver minimum viable products (MVPs) that support new digital experiences

The Impact You Will Create in this Role:

Fearless Impact:

• Collaborates with cross-functional teams
• Earn the trust of your customers and teammates by delivering world-class services
• Be reliable in completing assigned objectives on time
• Alert your teammates and supervisor immediately when you think a deliverable is at risk
• Gather intelligence and listen to what your client, other people within the customer's organization and other contractors say about your project, and report back to your Fearless teammates and supervisor (whether it's good, bad or just informational)

Fearless Customer Impact:

• Deliver expected outcomes that are intuitive, accessible, and aesthetically compelling
• Offer and implement innovative solutions that include design best practices, tools, and research methods
• Serve as a trusted advisor in your area of expertise

Work Experience

Project Specific Skill and Experience Requirements

• 5+ years of experience in UX/UI or product design delivering user-centered digital products
• Experience working on large-scale public sector digital services, preferably within CMS, Medicare.gov, or similar government platforms
• Strong proficiency in Figma, including interface design, responsive layouts, prototyping, and documenting specifications for engineering teams
• Experience interpreting and applying style guides, component libraries, and design systems, including establishing or maintaining reusable design patterns
• Experience translating insights from quantitative and qualitative research into actionable design improvements
• Experience implementing Section 508 accessibility standards and accessibility best practices
• Experience gathering and analyzing quantitative data using tools such as Adobe Customer Journey Analytics
• Experience collecting qualitative research through user surveys and research tools such as Qualtrics
• Familiarity with Drupal (frontend or backend environments)
• Experience working with Storybook or similar tools for documenting and developing UI components
• Experience working in Agile environments, including familiarity with tools such as Jira and Confluence
• Ability to obtain and maintain Public Trust clearance
• Bachelor's degree or higher

Fearless Skills and Competencies

• Analytical Thinking: The ability to observe and interpret information, break down complex problems into parts, identify patterns/relationships, and draw logical conclusions to develop effective solutions.
• Synthetic Thinking: The ability to combine different ideas, information, or concepts to create a new, complex understanding or solution by integrating disparate elements into a new, meaningful whole.
• Adaptability: Comfort with change, flexibility in the face of shifting demands and resilience to setbacks.
• Ownership & Accountability: Committed to taking responsibility for outcomes, ensuring that all commitments are met with a focus on enhancing service delivery.
• Consultative Advising: Identifies and articulates client challenges, scopes projects and aligns recommendations to business goals and client expectations.
• Communicating with Influence: Capable of crafting and delivering clear, persuasive messages that integrate data insights and structured narratives, tailored to the strategic needs of diverse audiences to drive effective decision-making.
• Environmental Awareness: Maintains awareness of external dynamics, power structures within client environments as well as regulatory trends and contract requirements that influence service delivery.

Required Level of Proficiency

• Practical Application: You can complete tasks in the required competency/skill-based areas as requested. Help from an expert may be necessary from time to time, but you can usually perform the skill independently.

Physical Requirements

• Ability to sit for extended periods while working on a computer or during meetings.
• Must be able to travel occasionally to client sites or company meetings, which may involve driving or flying.
• Ability to communicate effectively via phone, email, and in-person, requiring clear speech, listening, and written communication skills.
• Ability to move within an office environment, including reaching for files, using office equipment, and occasional light lifting (up to 10 pounds).

Benefits

Life at Fearless

We're a digital integration consultancy on a mission to build a better tomorrow. At Fearless, we combine technology, people, and organizational development to solve meaningful problems. Through iterative development, we deliver smart, user-friendly solutions that make tech work better-for everyone.

But great tech is just part of the story. What really makes us Fearless is our Purple Culture.

What Makes Us Purple?

• Are valued as a whole person - not just a job title
• Get matched with work that plays to your strengths and passions
• Are supported by coaches, not micromanagers
• Have the autonomy and clarity to make decisions and drive impact
• Join a community that celebrates equity, curiosity, and innovation
• Do work that matters - every day

We believe in flexibility, growth, and balance. Our benefits and culture are designed to support you in doing your best work while making space for what matters to you outside of it.

We're proud to be an equal opportunity employer. At Fearless, we're building a workplace that welcomes and respects everyone - across race, gender, age, religion, identity, background, and ability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Compensation at Fearless

Fearless is committed to providing a competitive compensation package that will meet your current and future needs. Our philosophy is aimed at rewarding team member contributions, supporting long‑term financial growth and security, and overall well‑being.

We believe in paying people fairly, so we've established a compensation model aimed to ensure everyone at Fearless - regardless of race, ethnicity, gender, sexual orientation, disability, religion, age, nationality, or willingness/ability to negotiate - is consistently paid fairly based on alignment to the needs and requirements of the role.

The salary range for this position is:

Minimum Salary: $77,326

Salary Midpoint: $100,524

Maximum Salary: $125,655

Hiring Range for Role: $77,326 - $95,000*

*This position is eligible for a discretionary bonus based on individual and company performance criteria. The salary ranges listed reflect ranges for a full-time capacity.

Benefits at Fearless

At Fearless, we take care of our team – because when you're supported, you can do your best work. We offer a flexible, family-friendly environment with benefits designed to support your health, growth, and life outside of work.

For Full-Time Team Members (Starting Day One):

• Flexible, life-friendly schedules
• 100% coverage for our medical HSA plan + HSA contributions
• Dental & vision covered 100% for you and your dependents
• Competitive premiums for HMO/PPO and dependent coverage
• 401(k) with 4% match & immediate vesting
• Paid Parental Leave and 12 weeks paid FMLA
• Generous PTO, 11 Federal Holidays, a Birthday Holiday, and Sick Leave
• Up to 15 days for Jury Duty and Bereavement Leave
• Education, wellness, and tech allowances
• Referral bonus: $6K-$12K for each successful referral
• Pet insurance & discount plans
• Employee Assistance Program (EAP)
• Legal support, life insurance, disability coverage
• Performance-Based Bonuses: We believe your impact should be recognized. Our bonus program rewards both shared company success and individual contributions. Learn more about our bonus incentives here.

Reasonable Accommodations

Fearless is committed to providing reasonable accommodations for applicants and candidates with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please contact the Human Resources Department at hr@fearless.tech.

So, What's Next?

We've refined our hiring approach to make sure every team member is a great fit for Fearless and that we're a great fit for you, too. If there's alignment, we'll reach out to kick off the interview process. Depending on the role or project, your experience may vary slightly, but it typically includes:

1. Introductory Interview

You'll connect with a recruiter to:

• Build rapport and get to know each other
• Review your experience and skills
• Talk through salary expectations and role details
• Set expectations for the rest of the process

2. Technical Assessment

We'll invite you to complete a role-specific assessment to see your skills in action. This helps us keep our hiring process fair and consistent. You can learn more about what to expect here.

3. Skills + Business Fit Interview

This is where we dig deeper to:

• Review findings from any technical assessments
• Walk through situational and values-based questions
• Explore how your approach aligns with Fearless culture and project needs

Some roles may also include customer interviews based on specific project requirements in addition to background check and security clearance requirements.

Where You Can Build with Fearless

At Fearless, we strive to build a powerful and diverse team. We are currently licensed and set up to hire talented individuals residing in the following 16 states:

Alabama, California, Delaware, District of Columbia, Florida, Georgia, Maryland, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and West Virginia.

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