Ryder System, Inc. is seeking a Contact Center Representative to triage and resolve employee inquiries. Daily inbound calls and chats determine the exact nature of concerns, with escalation to Functional Specialists when necessary.
You will document all interactions in the ServiceNow knowledge base and case management system, supporting knowledge base updates and process improvements. Strong communication, organization, and self-motivation are essential for success.
#J-18808-LjbffrHR Helpdesk & Knowledgebase Specialist • Augusta, ME, USA
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