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Quest Diagnostics
DLO Customer Service ManagerQuest Diagnostics • Oklahoma City, Oklahoma, USA
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DLO Customer Service Manager

DLO Customer Service Manager

Quest Diagnostics • Oklahoma City, Oklahoma, USA
23 days ago
Job type
  • Full-time
Job description

Description

Diagnostic Laboratory of Oklahoma (DLO)

Location: Oklahoma City OK

Hours: Monday-Friday 8am-5pm; may vary based on Business Need

Essential Functions:

  • Report to work on time and prepared for each scheduled shift
  • Perform all assigned duties and processes including tasks for which you are fully qualified and those within your demonstrated capabilities
  • Maintain a positive professional and supportive attitude throughout the workday
  • Work collaboratively as a team member and contribute to a respectful productive work environment



Responsibilities

  • Plans and coordinates customer service activities ensuring that commitments are met and that questions or complaints are processed properly and efficiently.
  • Contributes to the development of new procedures and processes and the modification of existing customer service procedures.
  • Directs the preparation and maintenance of records reports and other related data on all customer service activities and functions.
  • Ensure that all laboratory services pertaining to patient information remain confidential and that conditions for release of information be in accordance with laboratory rules and regulations.
  • Conducts and directs a continuing assessment of all customer service procedures determines and recommends appropriate changes to effect improvement and establishes new requirements to meet laboratory service schedules.
  • Maintains contact with customers doctors hospitals etc. to constantly learn about new developments in customer service practices and procedures.
  • May perform other duties as assigned.



Qualifications

Required Knowledge:

  • Must be able to operate basic office equipment have generalcomputer knowledge and basic typing
  • ability
  • Must have demonstrative customer service skills.
  • Must be able to communicate in English
  • both verbally and in writing.
  • Must be confident self-motivated and be able to work unsupervised.
  • Requires professionalism in appearance actions and attitude.
  • Must be able to maintain professionalism in times of heavy workloads and stress.
  • Requires teamwork collaboration and strict attention to be dependable punctual and demonstrate integrity and commitment to company values.
  • Must be ableto achieve and maintain department specific metrics

Required Experience:

  • BA/BS degree.
  • Work Experience: 5 years experience in a Customer Service/Support Role (experience directly related to healthcare and/or laboratory medicine strongly preferred.)
  • 3 years of supervisory experience preferred.

Special Requirements: Must be available for any shift including nights weekends and some Holidays as needed. Overtime as required by business needs.




Required Experience:

Manager


Employment Type : Full-Time
Department / Functional Area: Operations
Experience: years
Vacancy: 1

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DLO Customer Service Manager • Oklahoma City, Oklahoma, USA

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