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Epic Support AnalystVirtualVocations • Manassas, Virginia, United States
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Epic Support Analyst

Epic Support Analyst

VirtualVocations • Manassas, Virginia, United States
3 days ago
Job type
  • Full-time
Job description
Providing remote end-user support for Epic and other clinical applications, the full-time EHR Application Support Analyst will follow procedures to resolve application issues, monitor service delivery metrics, and assist with incident resolution in a schedule that includes Sunday, Monday, Thursday, and Friday from 6:00 a.m. to 4:30 p.m. Key responsibilities Identifies and resolves application issues using management software and tools to collect performance statistics Conducts first-line investigations to gather information for incident resolution and allocates incidents appropriately Monitors service delivery performance metrics and assists in implementing preventative measures for identified problems Required qualifications High School Diploma or GED 2-5 years of relevant experience Ability to obtain Epic or applicable certifications within 6 months of hire Experience in customer service or call center environments preferred Familiarity with clinical applications and software support is advantageous
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Epic Support Analyst • Manassas, Virginia, United States

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