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Quantum Health
Client Support ManagerQuantum Health • Remote, Ohio, United States
Client Support Manager

Client Support Manager

Quantum Health • Remote, Ohio, United States
2 days ago
Job type
  • Full-time
  • Remote
Job description

Job Description:

  • Supporting and facilitating weekly client meetings, owning the agenda, minutes and action items
  • Ensuring all appropriate attendees are invited and attending
  • Building and maintaining strong operational and systems knowledge, and risk mitigation
  • Establishing trust and credibility with clients and consultants as a strategic partner by ensuring accurate and timely communications and issue resolution
  • Participating in process improvement and annual activities, and administrative duties as required
  • Leading client performance reporting, translating data into actionable, strategic insights that influence client decisions and demonstrate measurable value
  • Leveraging data insights to develop, maintain and execute strategic accounts plans focused on retention, growth and satisfaction
  • Providing guidance to Client Success Executive IV to optimize the partnership with Quantum Health
  • Reinforcing the Quantum story and value by protecting and elevating the member experience, ensuring client confidence, strengthening membership satisfaction, and fueling long ‑ term revenue growth
  • Acting as the primary client liaison within Quantum Health’s operations and cross-functional teams
  • Working with the dedicated implementation team as needed to successfully onboard new clients
  • Managing resolution for escalated operations issues, ensuring root cause awareness and timely action
  • Managing cross-functional operational deliverables, based on client needs, to ensure client and Quantum success

Requirements:

  • Bachelor's degree in business or equivalent experience
  • 5+ years' relevant experience in client success, consulting, strategic account management, or other applicable area, preferably in healthcare benefits, consulting or related industries
  • Strong critical thinking, verbal and written communication, and in-person presentation skills
  • Proficient PC skills, including MS Office Suite and CRM software, Salesforce, ServiceNow experience preferred
  • Experience with creating and maintaining: Account Plans, Health Score Updates, General Account Status
  • Comfortable navigating complex conversations, influencing stakeholders, and driving alignment across internal and external teams
  • Ability to translate data into a persuasive, compelling story with clear, actionable insights and recommendations
  • A high degree of personal accountability and trustworthiness, a commitment to working within Quantum Health’s policies, values and ethics, and to protecting the sensitive data entrusted to us
  • 25% of travel required as needed – cyclical depending on client needs

Benefits:

  • Health, vision and dental featuring our best-in-class healthcare navigation services
  • Life insurance
  • Legal and identity protection
  • Adoption assistance
  • EAP
  • Teladoc services
  • 401(k) plan with up to 4% employer match and full vesting on day one
  • Paid Time Off (PTO)
  • 7 paid holidays
  • Parental leave
  • Volunteer days
  • Paid sabbaticals
  • Tuition reimbursement up to $5,250 annually
  • Certification/continuing education reimbursement
  • Discounted higher education partnerships
  • Paid trainings and leadership development
  • Recognition as a Best Place to Work for 15+ years
  • Dedication to diversity, philanthropy and sustainability
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Client Support Manager • Remote, Ohio, United States

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