Senior Manager, Technical Account Management (Enterprise)

Senior Manager, Technical Account Management (Enterprise)

The Senior Manager, Technical Account Management (Enterprise) will lead strategic customer relationships and drive long-term value across a portfolio of enterprise accounts. This role combines technical expertise, customer leadership, and business strategy to ensure successful adoption, expansion, and retention of enterprise solutions. You will partner with executive stakeholders, technical teams, and cross-functional leaders to deliver measurable outcomes and strengthen customer partnerships. The position requires a strong understanding of enterprise technology environments, account management practices, and customer success strategies. You will help shape scalable processes, improve customer experiences, and influence product and service improvements through customer insights. This is an opportunity to make a significant impact in a fast-growing, technology-driven environment while managing complex, high-value relationships.

Accountabilities:

The Senior Manager, Technical Account Management (Enterprise) is responsible for developing trusted relationships with enterprise customers, ensuring successful technical engagement, and driving business growth through strategic account management.

• Lead the technical account management strategy for a portfolio of enterprise customers, ensuring strong adoption, customer satisfaction, retention, and expansion opportunities.
• Build and maintain executive-level relationships with key customer stakeholders, acting as a trusted advisor and strategic partner.
• Partner with customer success, sales, product, engineering, and support teams to align technical solutions with customer goals and business outcomes.
• Develop account strategies, success plans, and engagement models that improve customer value and strengthen long-term partnerships.
• Identify customer risks, technical challenges, and opportunities for optimization, creating proactive action plans and escalation paths.
• Guide customers through complex technical initiatives, integrations, platform adoption, and operational improvements.
• Lead business reviews and executive presentations, communicating performance insights, recommendations, and future opportunities.
• Gather customer feedback and translate insights into actionable improvements for internal teams and product development.
• Establish repeatable processes, best practices, and frameworks that improve technical account management scalability.
• Mentor team members and contribute to the continued development of technical account management capabilities.

Requirements:

• 8+ years of experience in enterprise software, technical account management, customer success, solutions consulting, or a related customer-facing technology role.
• Proven experience managing strategic enterprise accounts and driving customer retention, adoption, and expansion.
• Strong understanding of enterprise technology environments, integrations, APIs, and technical solution delivery.
• Demonstrated ability to engage with executive-level stakeholders and communicate complex technical concepts clearly.
• Experience developing account strategies, success plans, and customer engagement frameworks.
• Strong problem-solving skills with the ability to identify risks, manage escalations, and drive resolution.
• Excellent communication, presentation, and relationship-building skills.
• Ability to collaborate effectively across sales, engineering, product, and customer-facing teams.
• Strong analytical mindset with experience using customer data and insights to guide decisions.
• Ability to operate effectively in a fast-paced, evolving technology environment with multiple priorities.
• Experience with SaaS platforms, enterprise platforms, or digital technology solutions is preferred.

Benefits:

• Competitive compensation package based on experience and location.
• Flexible remote and hybrid work options depending on role requirements.
• Comprehensive health, dental, and vision benefits.
• Retirement savings programs and financial wellness support.
• Paid time off, company holidays, and wellness-focused programs.
• Opportunities for professional growth, learning, and career development.
• Collaborative environment with opportunities to work alongside talented technology and business teams.
• Inclusive workplace culture that values diverse perspectives and experiences.
• Supportive programs designed to promote employee wellbeing and work-life balance.