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Advantmed
Bilingual Contact Center Representative – IHA Scheduling TeamAdvantmed • Remote, United States
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Bilingual Contact Center Representative – IHA Scheduling Team

Bilingual Contact Center Representative – IHA Scheduling Team

Advantmed • Remote, United States
10 days ago
Job type
  • Full-time
  • Remote
Job description

Job Description:

  • Answering or making calls to members to book appointments for their no-cost In-home Health Assessments
  • Learn about and address customer needs, complaints, or other service issues.
  • Responding efficiently and accurately to callers, explaining possible solutions/rebuttals, and ensuring that customers feel supported and valued.
  • Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients, as needed.
  • Building lasting relationships with customers and other call center team members based on trust and reliability.
  • Utilizing software, databases, scripts, and tools appropriately.
  • Understanding and striving to meet or exceed call center metrics while providing excellent, consistent customer service
  • Making sales or recommendations for products or services that suit client needs better.
  • Taking part in training and other learning opportunities to expand knowledge of the company and position.
  • To be available on meetings on camera as and when needed
  • Adhering to all company policies and procedures.
  • Additional ad-hoc tasks as assigned by the Call Center Supervisor

Requirements:

  • Bilingual proficiency in English and Spanish is mandatory for this role, as the representative will interact with diverse customer populations across both languages.
  • Outgoing personality and sales approach
  • Solid work history, citing any recognition and promotion
  • Ability to thrive in a fast-paced, energetic environment doing multi-tasking on the system while talking to the customer on the phone
  • Customer service or other directly related experience is a plus
  • Ability to collaborate and be a team player
  • Various software and data entry proficiency, including MS Office
  • Ability to type 40Wpm, 60Wpm is preferred
  • Strong communication and time management skills
  • Supreme ability to demonstrate customer empathy and build a connection with excellent customer diplomacy skills
  • Problem solver, ability to multi-task, think creatively, and escalate issues and ideas to solve these issues
  • Honesty and integrity.
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Bilingual Contact Center Representative – IHA Scheduling Team • Remote, United States

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