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Washington Tier 2 IT Support SpecialistVirtualVocations • Southport, Indiana, United States
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Washington Tier 2 IT Support Specialist

Washington Tier 2 IT Support Specialist

VirtualVocations • Southport, Indiana, United States
27 days ago
Job type
  • Full-time
Job description
Providing advanced technical support in a hybrid work environment, the full-time Washington Tier 2 IT Support Specialist will assist House office staff with software and system installations, troubleshoot complex issues, and deliver high-level customer service to executive clients. Key responsibilities Deliver professional technical support to executive customers and management, particularly in urgent situations Provide on-site support for hardware installation, software configuration, and troubleshooting Assist with the installation and configuration of House-supported software and applications Required qualifications Five years of advanced-level experience with Windows, macOS, iOS, and Android operating systems Five years of Active Directory user and account administration experience Three years of experience supporting remote access software and VPN connectivity Intermediate to advanced knowledge of COTS software and hardware troubleshooting Experience in IT Call Center environments and supporting Microsoft Windows 10 and Office 365 applications
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Washington Tier 2 IT Support Specialist • Southport, Indiana, United States

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