Talent.com
American National Bank of Texas
Customer Care Unit (Call Center) SupervisorAmerican National Bank of Texas • Mesquite, TX, US
Customer Care Unit (Call Center) Supervisor

Customer Care Unit (Call Center) Supervisor

American National Bank of Texas • Mesquite, TX, US
5 days ago
Job type
  • Full-time
Job description

Customer Care Unit (Call Center) Supervisor

The Customer Care Unit Supervisor is responsible for supervising a centralized Customer Care Unit (CCU) that provides a variety of sales and service functions to bank customers and prospects with paying and receiving transactions as a virtual teller and processes consumer loan applications and new accounts via phone and internet. Responsibilities include:

  • Coordinates day-to-day call center operations and administers company policies and procedures
  • Provides input on personnel actions, including staffing interviews, selections, terminations, disciplinary actions, and staff scheduling; ensures monthly coaching and performance and salary reviews reflect accurate, comprehensive feedback; guides staff in developing individual development plans
  • Oversees operations to ensures audit, compliance and internal controls are administered satisfactorily to manage risk and control negative exposure
  • Responds and resolves escalated customer services issues through effective decision making; provides feedback to the customer and ensures requests are responded to timely
  • Develops, coaches, and motivates staff to achieve departmental goals, adheres to Standards of Excellence, trains on products, procedures and systems; guides employees when responding to changing business conditions; ensures staff is aware of bank's initiatives
  • Understands system applications, processes and reports to provide effective balanced feedback, coaching, and development
  • Monitors company required training and staff performance; observes and monitors calls and banker assist; ensures data for reporting is accurate, timely, and adheres to standards
  • Organizes and facilitates staff meetings regarding team performance, recognition, and information exchange
  • Requires work on physical bank premises

Requirements:

  • High School diploma or GED
  • 6+ years experience in customer service
  • 2+ years leadership experience

Skills:

  • Working knowledge of Microsoft Excel and MS Word; basic keyboarding and calculator skills; must be able to do simple math and carry out written instructions
  • Work occasionally requires more than 40 hours per week to perform the essential functions of the position
  • Lifting in an office setting may be required up to 30 lbs.

ANBTX strongly encourages candidates that are fluent in English and Spanish to apply. Jobs that specifically require candidates to be bilingual will be posted as a requirement.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Create a job alert for this search

Customer Care Unit (Call Center) Supervisor • Mesquite, TX, US

Similar jobs

Call Center

DaBellaAddison, TX, United States
Full-time

Are you looking for a company that is founded on growth and opportunity? Are you having trouble finding a company that values its employees and is committed to personal growth and development? Are ... Show more

 • Promoted

Center Supervisor

Wax Center PartnersPlano, TX, United States
Full-time

Job TypeFull-timeDescriptionWe are looking for a passionate and driven leader to steer our company toward greater growth and achievement! If you are enthusiastic about sales, customer service, and ... Show more

 • Promoted

Call Center - Member Service Officer

Southwest Airlines Federal Credit UnionDallas, TX, United States
Full-time

Call Center Member Services RepresentativeSouthwest Airlines Federal Credit Union, a world-class financial institution, is looking for a Call Center Member Services Representative located at our co... Show more

 • Promoted

Sr. Specialist Technology Customer Care

JCPenneyDallas, TX, United States
Full-time

Sr Specialist Technology - Customer Care.Customer Care Technology, drives the strategy, optimization, and continuous improvement of Customer Care technology platforms, including IVR, AI-powered vir... Show more

 • Promoted

Director, Customer Care Center

Mini Mall Storage PropertiesPlano, TX, United States
Full-time

Director, Customer Care Center.Mini Mall Storage Properties has experienced rapid growth since beginning operations in 2020, and our momentum shows no signs of slowing as we continue acquiring stor... Show more

 • Promoted

Call Center Representative

Bath Concepts IndustriesRowlett, TX, United States
Full-time

About Us: At Hank's Handyman Services, we set the bar high.Our team takes pride in delivering red carpet-level service to every homeowner, every time.We're a team of professionals who value craftsm... Show more

 • Promoted

Senior Supervisor, Data Center Critical Facilities

EquinixDallas, TX, United States
Full-time

Senior Supervisor, Data Center Critical Facilities.Equinix is the world's digital infrastructure company, shortening the path to connectivity to enable the innovations that enrich our work, life an... Show more

 • Promoted

Remote Center Agents needed for the Entire State of Texas

Windy City Call Center LLCDallas, TX, United States
Remote
Full-time +1

Job DescriptionJob DescriptionWe are currently looking for Virtual Call Center Representatives to join our team.Placement of hired candidates will be determined according to the candidates overall ... Show more

 • Promoted

Fraud Support Call Center Representative (CCC)

Jack Henry and AssociatesPlano, TX, United States
Full-time

Fraud Center RepresentativeAt Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user e... Show more

 • Promoted

Experienced Call Center Operations Supervisor

ValorVIPAddison, TX, United States
Full-time

POSITION OVERVIEWMCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries.We d... Show more

 • Promoted

Call Center Customer Service Representative

AT&TRichardson, TX, United States
Full-time

This position reports to our 2221 Lakeside Blvd, Richardson, TX 75082 location.If selected, you must be able to report to this work location.This position requires office presence of a minimum of 5... Show more

 • Promoted

Call Center Specialist - Liver Transplant Clinic

Methodist Health SystemDallas, TX, United States
Full-time

Liver Institute Clinic SupportHours of Work:8am-5pmDays Of Week:Monday-Friday (closed major holidays)Work Shift:Job Description:Your Job:This position will provide support to the Liver Institute cl... Show more

 • Promoted

Team Lead, Call Center

Ocwen Financial CorporationPlano, TX, United States
Full-time

Team Lead, Customer Resolutions.The Team Lead, Customer Resolutions will play a key role in the coaching and development of the Customer Resolutions Coordinators under their supervision.Focus areas... Show more

 • Promoted

Call Center Representative

Dynamic EcoHomeRichardson, Texas, US
Full-time

Call Center Representative – Energy Solutions.Full-Time | Hourly + Bonuses | Growth Opportunity.At Dynamic EcoHome, we help homeowners upgrade their living spaces through.Customer-first service and... Show more

Remote Call Center Agents needed for the Entire State of Texas

Windy City Call CenterAddison, TX, United States
Remote
Full-time +1

Responsive recruiter We are currently looking for Virtual Call Center Representatives to join our team.Placement of hired candidates will be determined according to the candidate's overall qualific... Show more

 • Promoted

Central Care Center Supervisor

Service Corporation InternationalFrisco, TX, United States
Full-time

Our associates celebrate lives.As a working supervisor, manages the day-to-day Personal Care Center operations ensuring compliance with regulations, policies, procedures, and safety.Develops work s... Show more

 • Promoted

Call Center Representative

BCI Acrylic Inc.Rowlett, TX, United States
Full-time

BCI Acrylic - - Responsibilities:Answer incoming calls and assist potential customers in a friendly and professional manner; Schedule appointments and provide information about our services; Accura... Show more

 • Promoted

Contact Center Representative

BravoTECHAddison, TX, United States
Full-time

Contact Center Representative Addison, TX Primary Responsibilities:Respond to customer inquiries and concerns with accurate and satisfactory solutions.Manage situations with unhappy customers by pr... Show more