The New York City Department of Housing Preservation and Development (HPD) is the nation's largest municipal housing preservation and development agency. Its mission is to promote quality and affordability in the city's housing, and diversity and strength in the city's neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love. The Office of Housing Access and Stability ("HAS") consists of the divisions of Housing Opportunity, Tenant and Owner Resources, Housing Stability, Budget and Program Operations, and Program Policy and Innovation. The mission of the office is to ensure fair, efficient, and transparent access to affordable housing. The Office provides subsidies, placement services, and tools that connect New Yorkers to affordable housing and ensures vulnerable households in subsidized housing have the support they need to be safely housed. Housing Access is committed to expanding housing choices, affirmatively furthering fair housing, and stabilizing the financial health of buildings.
HPD's Division of Tenant and Owner Resources are expected to perform case management functions to provide necessary and important services to assist and expedite Section 8 vouchers to HPD clients. These services may consist of meeting with groups in-house, attending workshops or attending community events. Case managers are also expected to participate in tenant activity programs and projects to coordinate functions that aim to improve tenant-management relations, as well as encourage participation related to Section 8 dealings. Additionally, Case managers will ensure participant cases are accurately screened and reviewed for completeness and in compliance with Federal HUD Rules and Regulations.
Key responsibilities include managing a caseload of assisted or applicant households, initial voucher application screening, determination and verification of eligibility, client briefings, community outreach to assist Section 8 participation, preparing and sending appropriate correspondence, tracking responses, documenting case files and electronic records, rent calculations, review of yearly recertifications of household composition and income/asset information, and demonstrating ability to manage multiple cases while prioritizing cases for processing.
Preferred skills include excellent communication skills (both orally and in writing), strong customer service focus, computer proficiency, bilingual a plus, Section 8 or other rental subsidy experience a plus. Authorization to work in the United States is required for this position. The NYC Department of Housing Preservation and Development does not provide sponsorship for international employees for visa applications, extensions, or status changes, including H-1B visas. Applicants are responsible for ensuring that they meet all qualifying requirements for this position at the time of application.
Case Manager • New York, NY, United States
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