Specific Job Functions:
* Ensure the daily operations of the check in/out process runs efficiently.
* Ensure the front line staff is providing AAA four-diamond service.
* Manage up to 30 front desk line-level employees in a given shift.
* Assist front line employees with questions or problems as they arise.
* Assist in rectifying guest complaints and issues as they arise.
* Run manager reports such as downtime reports and credit card authorizations.
* Mentor, coach, and guide employees on working successfully in a team atmosphere.
* Evaluate/appraise line agents and supervisors.
* Interview applicants and recommend for new employment.
* Evaluate internal applicants for promotion.
* Review and resolve employee complaints.
* Issue discipline in accordance with departmental and company policy.
* Develop training schedules for new hires.
* Conduct training for the implementation of updated software.
* Perform all duties deemed necessary for the success of the department.
Qualifications:
* 3 or more years of hotel operations supervisory experience in a major hotel resort preferred.
* Previous experience in developing, implementing and evaluating guest service standards preferred.
* Technical knowledge of property management systems preferred.
* Ability to develop solutions to maximize the effectiveness of the department preferred.
* Be able to work varied shifts including weekends and holidays required.
* Bilingual (Spanish) preferred.
* Knowledge of the Lodging Management System (LMS+) system preferred.
* High school diploma required, college education preferred.
Manager Front Office • Las Vegas, NV, United States
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