To enhance customer loyalty and reduce churn, the full-time remote Customer Retention Marketing Specialist will design and execute targeted campaigns, manage automated communication flows, and collaborate with cross-functional teams to deliver ongoing value to clients. Key responsibilities Develop and manage retention-focused email and nurture campaigns for at-risk customers Build automated communication flows to guide customers through key lifecycle milestones Monitor retention metrics and conduct A/B testing to improve campaign performance Required qualifications 3+ years of experience in retention marketing, lifecycle marketing, or customer success marketing Hands-on experience with marketing automation tools for managing customer journeys Strong analytical skills to interpret retention data and adjust strategies Experience collaborating with customer success teams to align marketing with account health goals Excellent writing skills to communicate product value clearly and compellingly
Customer Retention Marketing Specialist • Corona, California, United States
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