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R1 RCM
Customer Service SupervisorR1 RCM • Remote, United States
Customer Service Supervisor

Customer Service Supervisor

R1 RCM • Remote, United States
2 days ago
Job type
  • Full-time
  • Remote
Job description

Job Description:

  • Provide oversight of Team Lead(s) and Representatives
  • Act as the primary point of support, training, and coaching for team performance
  • Drive team success by meeting client objectives
  • Create a solid virtual team through regular communication
  • Maintain performance to ensure success for client objectives

Requirements:

  • High school diploma
  • 5 years leadership experience in a healthcare call center
  • Management experience in high-volume call center
  • Working knowledge of EMR systems such as EPIC, Meditech, or Cerner
  • Knowledge of EOBs and authorizations/referrals
  • Ability to maintain KPI reporting and ACD Metrics

Benefits:

  • Health insurance
  • Competitive benefits package
  • Paid time off
  • Professional development opportunities
  • Annual bonus plan
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Customer Service Supervisor • Remote, United States

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