Senior Manager, Learning Operations Managed Services

The Learning Trainer works with Operations Managers, Area Managers, Production Assistants, Delivery Service Provider (DSP) Managers, Dispatchers, Drivers and Sort Associates to coordinate all training related activities for the site. The individual in this position will provide high-level program facilitation and administrative management. The Learning Trainer will work with a Regional Learning Area Manager focused on logistics and will hold responsibilities specific to the Learning area for all assigned sites. Overall responsibilities will include the following functions: Responsibilities Facilitates training related programs. Coordinates training sessions based on site/regional needs. Owns tracking and providing post training debriefs to the site operations teams and the AMZL Learning Team. Drives the execution of all learning related audits and supports any operational audit initiatives. Tracks performance and supports any identified retraining opportunities. Audits Powered Industrial Equipment Training program and trainer standard work if applicable. Supports Area Readiness/Standard work programs for the site. Develops and tracks effectiveness of training programs. Monitor adherence to the established training programs to ensure standard work in the training programs. Seeks ongoing skill development on an ongoing basis (i.e., participating and conducting skill classes, cross-training, etc.). Documents feedback and audit results to help the learning department identify strengths as well as area of improvement. Assesses development needs for individuals and groups. Understands workflow and daily production goals. Solve problems, reacting quickly and productively, serving as a resource for specific problems and undertaking the appropriate steps to resolve. Prioritizes multiple tasks. Maintains a positive attitude and presence on the floor; and Facilitates and presents to groups of up to 50 people in a class, including participants at the managerial level. Basic Qualifications 1+ years of Microsoft Office products and applications experience High school or equivalent Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach Work 40 hours/week, and overtime as required Preferred Qualifications Bachelor's degree or above Experience delivering training/information to peers, hourly associates, and senior management, both individually and in groups Experience delivering messages related to performance Ability to give and receive feedback effectively Evidence of ability to prioritize, manage and complete projects with tight deadlines Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy Desire to thrive in a dynamic, growing environment Previous Kaizen/Continuous Improvement experience Willingness to work different shifts and travel within a localized region to support other sites Facilitation skills – teaching, presenting, training Understanding of Delivery Station processes and flow Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. #J-18808-Ljbffr