TERMINAL MANAGER

TERMINAL MANAGER

Position Summary

The Terminal Manager is responsible for the overall management performance and profitability of terminal operations. This position provides leadership for all operational activities including transportation freight handling safety compliance customer service employee management route execution inventory control and administrative functions. The Terminal Manager ensures that company objectives customer expectations and operational standards are consistently achieved while maintaining a safe and productive work environment.

Essential Duties and Responsibilities

Operational Management

• Oversee all daily terminal operations to ensure efficient and effective service execution.
  
• Manage freight receiving staging loading unloading inventory control and distribution activities.
  
• Ensure all routes are properly planned staffed and executed according to customer and company requirements.
  
• Monitor operational performance and implement corrective actions when necessary.
  
• Maintain terminal organization cleanliness and operational readiness.
  
• Identify opportunities to improve efficiency productivity and service levels.
  

Customer Service Management

• Serve as the primary point of contact for customer-related operational issues.
  
• Ensure service commitments are met consistently and professionally.
  
• Investigate and resolve customer concerns service failures and delivery exceptions.
  
• Maintain strong customer relationships through proactive communication and responsiveness.
  
• Monitor customer performance metrics and implement improvement initiatives as needed.
  

Safety and Compliance

• Promote and maintain a strong safety culture throughout the terminal.
  
• Ensure compliance with all company policies DOT regulations OSHA requirements and customer-specific standards.
  
• Conduct regular safety meetings inspections and employee coaching sessions.
  
• Investigate accidents incidents and safety violations and implement corrective actions.
  
• Monitor driver qualifications vehicle inspections and regulatory compliance requirements.
  

Driver and Employee Management

• Recruit interview onboard train and develop terminal personnel.
  
• Supervise drivers warehouse personnel and support staff.
  
• Manage employee performance through coaching counseling recognition and corrective action when necessary.
  
• Monitor attendance productivity safety performance and service performance.
  
• Foster a positive work environment focused on accountability teamwork and continuous improvement.
  

Route and Delivery Management

• Monitor route performance throughout the day.
  
• Respond quickly to delivery delays service interruptions and operational challenges.
  
• Coordinate with drivers customers and leadership to resolve issues efficiently.
  
• Ensure accurate route assignments scheduling and resource allocation.
  
• Track service performance and implement strategies to improve operational results.
  

Administrative Responsibilities

• Maintain accurate operational records and reporting.
  
• Ensure payroll attendance and timekeeping records are accurate and submitted on time.
  
• Manage documentation including manifests bills of lading delivery records and compliance files.
  
• Maintain accurate information within company operating systems and reporting platforms.
  
• Prepare and submit required operational safety and performance reports.
  

Financial and Asset Management

• Monitor labor utilization equipment usage and operating costs.
  
• Support budget objectives through efficient management of resources.
  
• Ensure company assets are properly maintained and protected.
  
• Monitor fuel usage equipment maintenance and facility needs.
  

Qualifications

Education and Experience

• High school diploma or equivalent required.
  
• Associates or Bachelors degree in Transportation Logistics Supply Chain Management Business Administration or related field preferred.
  
• Minimum of 3-5 years of transportation logistics warehouse or terminal management experience.
  
• Previous supervisory or management experience required.
  

Knowledge Skills and Abilities

• Strong leadership and team management skills.
  
• Excellent communication and interpersonal abilities.
  
• Knowledge of transportation logistics warehouse and distribution operations.
  
• Understanding of DOT OSHA and workplace safety regulations.
  
• Strong problem-solving and decision-making capabilities.
  
• Ability to prioritize multiple tasks in a fast-paced environment.
  
• Proficiency with transportation management systems routing software and Microsoft Office applications.
  
• Strong organizational and analytical skills.
  

Physical Requirements

• Ability to work in warehouse dock and outdoor environments.
  
• Ability to walk stand bend and lift as required throughout the workday.
  
• Ability to inspect equipment freight and operational areas.
  
• Ability to respond to operational issues outside of normal business hours when necessary.
  

Success Factors

A successful Terminal Manager consistently demonstrates:

• Leadership and accountability
  
• Operational excellence
  
• Customer-focused decision making
  
• Safety leadership
  
• Effective communication
  
• Attention to detail
  
• Team development
  
• Strategic problem solving
  
• Continuous improvement mindset
  

The Terminal Manager serves as the operational leader of the facility and is responsible for creating a culture of safety service accountability and performance excellence.

Required Skills:

High school diploma or GED-equivalent is required Bachelors Degree in Logistics and Supply Chain Management or another related field is preferred and highly desired 5 years of proven experience in trucking operations such as dock driver or leadership experience Background experience in handling furniture or home appliances is preferred Proficiency with Microsoft Office Suite Strong operational knowledge and experience with logistics operations occupations cross-docking and loading of trucks customer service experience scheduling of freight and route monitoring Adaptable and flexible within the work environment to adjust to expected and unexpected changes in a calm effective and efficient manner A valid drivers license is required The ability to pass a 50-state criminal background check and drug test is required

Required Education:

High school diploma or GED-equivalent is required Bachelors Degree in Logistics and Supply Chain management or related field is preferred and highly desired

Employment Type : Full Time
Experience: years
Vacancy: 1