Application Administrator I, II, or III

Application Administrator I

This position is responsible for analyzing and administering applications by providing monitoring, maintenance, troubleshooting and administration. They work with existing and potential customers to provide and expand services for the university. They will act as a customer service / support role by providing end user support, training, demonstrations and documentation / communication with customers. They will act as part of a team, providing input and evaluations on technology-based initiatives.

Level I positions apply system administration concepts and university policies, procedures and processes to small projects of limited scope. They identify and resolve routine issues with systems and applications, following standard policies, procedures and documentation to analyze situations and carry out routine operational tasks.

• Perform basic system upgrades, configuration changes, and functionality upgrades with limited scope
• Monitor system status and performance and report to appropriate stakeholders
• Perform routine operational tasks under the direction of senior level administrators
• Work in a team-oriented atmosphere of cooperation and collaborative problem-solving to ensure that the technology needs of the university are met
• Provide strong customer service and support through clear and concise communication to peers and partners via tickets, email, phone, in-person, documentation and other means of communication
• Develop and maintain partnerships with other areas within and outside of the Office of Information Technology (OIT) to coordinate various technology solutions
• Document procedures, standards, installations / upgrades, help documents and user guides
• Other duties as assigned

Application Administrator II

This position is responsible for analyzing and administering applications by providing monitoring, maintenance, troubleshooting and administration. They work with existing and potential customers to provide and expand services for the university. They will act as a customer service / support role by providing end user support, training, demonstrations and documentation / communication with customers. They will act as part of a team, providing input and evaluations on technology-based initiatives.

Level II positions apply system administration concepts to small-to-medium-sized projects and portions of larger projects. They collaborate with team members, perform routine work and complete operational tasks with limited supervision. They follow standard policies, procedures and documentation to analyze issues and situations and determine appropriate courses of action.

Application Administrator III

This position is responsible for analyzing and administering applications by providing monitoring, maintenance, troubleshooting and administration. They work with existing and potential customers to provide and expand services for the university. They will act as a customer service / support role by providing end user support, training, demonstrations and documentation / communication with customers. They will act as part of a team, providing input and evaluations on technology-based initiatives.

Level III positions are seasoned, experienced system administration professionals with a full understanding of industry best practices, community standards and relevant policies and processes. They apply their skills to medium-sized projects or portions of large projects. They resolve issues and situations that are moderately complex in scope. They evaluate and select technologies, tools, solutions and techniques to obtain positive and efficient results in university operations, including performing simple to moderate cost / benefit analysis.

Seniority Level

J-18808-Ljbffr