Catering Specialist

Catering Specialist

Position Purpose

This position is responsible for the overall execution of daily catering responsibilities, while ensuring quality and timeliness of deliveries to our guests. The associate must be knowledgeable of la Madeleine expectations and standards for guest service, quality and sanitation. Additionally, this position will also be responsible for assisting the Catering Manager with marketing la Madeleine’s delivery business.

Essential Duties and Responsibilites

• Manage the catering order process and ensure every order is accurate.
• Deliver orders to residential and commercial guests using a personal and / or company vehicle.
• Act as a Brand Ambassador for la Madeleine - always professional, positive and courteous with guests.
• Knowledgeable of all menu items (permanent and seasonal), allowing the ability to describe products to guests and suggestively sell.
• Collect all order payments by following la Madeleine’s Cash Handling Guidelines and ensure accuracy of those transactions.
• Clean and maintain catering equipment vehicle and serving utensils.
• Resolve guest complaints and alert management staff to any elevated guest concerns.
• Assist non catering assignments as necessary and perform other duties as requested.

Qualification Standards

Now Hiring – Competitive Pay plus tip pool for Associates