ServiceNow Business Analyst
TekWissen LLCNew York City, NY, United States19 hours ago
Job type
- Temporary
- Quick Apply
Job descriptionMaintain, design, and enhance the ServiceNow Service Catalog items across IT and non-IT services. Collaborate with internal stakeholders to create, optimize, and automate workflows and service request processes. Manage incoming tickets through ServiceNow, triage requests, and ensure timely resolution. Partner with product owners, software engineers, and business analysts to translate business needs into technical requirements and workflows. Ensure that ServiceNow catalog items are well-documented, accurate, and compliant with organizational policies. Conduct end-to-end analysis of existing workflows and identify areas for automation and improvement within ServiceNow. Document business processes using Visio or Lucidchart for workflow visualization. Support ServiceNow best practices for catalog management, service mapping, and process optimization. Contribute to continuous improvement efforts aligned with client's digital transformation goals. Work directly with internal client stakeholders across departments to gather requirements and ensure successful delivery of catalog and workflow enhancements. Collaborate with a team of three other analysts, distributing work evenly and maintaining consistent service quality. Communicate effectively with both technical and non-technical users, ensuring clear understanding and adoption of new workflows. Ensure all ServiceNow processes and catalog items comply with data governance, security, and organizational policies. Support documentation, reporting, and audit readiness for ServiceNow workflows and requests. 2 4 years of experience in Business Analysis or similar roles within IT Service Management (ITSM) or ServiceNow environments. ServiceNow Certified System Administrator (CSA) certification mandatory. Proven experience working with ServiceNow Service Catalog and workflow design / maintenance. Strong understanding of ITIL or ITSM concepts and best practices. Proficiency in Visio or Lucidchart for process mapping. Excellent written and verbal communication skills with experience supporting a diverse user base. Strong self-management, organizational, and problem-solving skills; able to work independently with minimal supervision.
Overview :
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients worldwide.
Job Title : ServiceNow Business Analyst
Location : New York, NY, 10017
Duration : 12 Months
Job Type : Temporary Assignment
Work Type : Remote
Job Description / Summary :
- The ServiceNow Solutions Analyst plays a key role in supporting client's digital and operational efficiency initiatives by enhancing and maintaining the organization's ServiceNow Service Catalog.
- This role functions as a Business Analyst within the ServiceNow platform, partnering closely with internal teams across IT and non-IT departments to improve service workflows, automate processes, and ensure effective catalog and request management.
- The Solutions Analyst will serve as a liaison between business stakeholders and technical teams to identify needs, design scalable solutions, and ensure seamless delivery within the ServiceNow environment.
Key Responsibilities
ServiceNow Platform & Catalog Management
Process Analysis & Improvement
Stakeholder Collaboration
Compliance & Governance
Required Qualifications
TekWissen Group is an equal opportunity employer supporting workforce diversity
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