Patient Engagement Advocate

A company is looking for a Patient Engagement Center Advocate.

Key Responsibilities

Respond to incoming phone calls and schedule patient appointments in the EMR system

Document patient requests and information accurately to ensure effective responses

Coordinate with team members to maintain an efficient workflow and meet call production goals

Required Qualifications

High School diploma or GED

1+ years of experience in a call center, customer service, medical office, or as a receptionist

Previous medical office experience preferred; optometric or ophthalmic experience is a plus

Proficiency in using multiple computer programs simultaneously

Knowledge of state and federal regulations, including HIPAA guidelines