Patient Access Associate (PRN; Nights) - Manning Family Children's

Patient Access Associate

Your job is more than a job. As a Patient Access Associate, you provide a vital healthcare administrative role initiating scheduling or check-in, obtaining and verifying demographical data for the patient's permanent medical record, while recognizing and maintaining the confidentiality. You're often the first point of contact during the patient registration and admissions process interacting face-to-face, as well as by telephone, web, or through an interpretative service. Your personality and professionalism shine as you collaborate with patients, doctors, nurses, pharmacists, and other clinic and hospital personnel.

With an empathetic approach, you simplify and walk patients through what may seem to be a complex process when they may feel stressed or vulnerable. You hold their hand mentally, spiritually, and sometimes even physically, when needed. And while you give your all and focus on a satisfactory experience for each patient, we focus on giving you the tools and support to build your future in an environment committed to growth and a culture committed to your personal and professional well-being. We're in this together. Right?

Your experiences, knowledge, skills, empathy, team mentality, and your "little something extra" all add up to you. And we're excited to get to know you and find out what you'll bring to this patient access role.

Your everyday includes :

• Greeting patients, guests, and family members both on phone or in person, and scheduling patients for services with appropriate provider, location, and time.
• Analyzing current patient information to determine or create an account for all patients who present for services, including walk-in, non-scheduled, and emergency services or activate scheduled accounts that have already been set up.
• Registering patients by entering accurate demographic, financial class, insurance information, and revising errors.
• Initiating bed placement, reservation, transfer, and / or discharge based on requests from clinical providers, case management, etc.
• Assisting patients with understanding their financial obligations, setting up payment arrangements, completing financial assistance applications, coordinating care with the providers, securing grants / resources with external sources (Drug Therapy Reimbursement) and when necessary, making appropriate referrals to Parish Medicaid, Medicaid, or Emergency Medicaid.
• Completing registration and admissions process and ensuring all required forms are completed and other paperwork / documents are gathered and accurate.
• Requesting and documenting patient demographic, insurance, guarantor, MSP, and PCP / Referring Physician information, validating against the current system, and ensuring patient / guarantor sign all applicable documentation, such as consents and financial assistance loan application.
• Scanning ID, insurance cards, orders, authorization information, etc. to patient's account once the information is validated for accuracy.
• Performing insurance verification by running automated eligibility response at point-of-service to ensure active coverage and completing notification of admission with the insurance company within established timeframe.
• Contacting case management and / or provider to assist with appropriate department placement for clinical services.

Inform patient / guarantor of liability due, including prior balances and estimates for scheduled service, and collect payment if possible or refer to financial counseling as needed. Maximize point-of-service collection, meeting established registration collection goals.

Provide directions to applicable areas of interest, such as the department where service will be provided, financial counselor, cafeteria, waiting rooms, restrooms, and parking area.

Schedule and reschedule appointments for patients as needed, identifying open time slots and educating patient / guardian about available options for services.

The must-haves minimum :

Work shift : Nights (United States of America)

LCMC Health is a community. Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion, and a little "come on in" attitude is the foundation of LCMC Health's culture of everyday extraordinary.

Your extras :

You are welcome here. LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

Simple things make the difference :