IT Support Engineer

Job Description

Mirantis is seeking an IT Support Engineer to be the on-site IT presence at our Campbell, CA headquarters.

This is a fully on-site role — not hybrid or remote — responsible for supporting employees in the office and providing remote support to users during US business hours.

You'll be the person people walk up to when something isn't working, and the one who keeps the HQ running smoothly day to day.

The role covers the breadth of end-user IT: laptops and devices, onboarding and offboarding, conference-room and AV support, asset and inventory management, and the SaaS/account access employees rely on to do their jobs. You won't be setting IT strategy or owning the platforms outright — instead, you'll follow our established policies and practices and lean on a distributed IT team, handling the hands-on, in-person work that a remote team can't. From time to time this includes acting as local remote-hands for the network and infrastructure teams — most often for gear in the office, and occasionally, on an exceptional basis, at a nearby datacenter.

Strong communication skills matter here. A significant part of the role is supporting executive users and responding quickly and calmly to urgent requests, so we're looking for someone approachable, dependable, and comfortable being the friendly, competent face of IT at HQ. You'll work closely with our remote IT colleagues, escalate cleanly when needed, and make sure on-site needs are met without dropping the ball.

Key Responsibilities

End-User Support: Serve as the on-site point of contact for IT support at HQ, and provide remote support to users during US business hours. Troubleshoot and resolve hardware, software, and access issues across laptops, peripherals, everyday business applications, and SaaS/productivity tools (e.g., Google Workspace) — handling account access and permissions per established policies and escalating to the appropriate teams when needed.

Device & Endpoint Support: Provision, configure, and maintain employee devices (laptops and peripherals) in line with established policies and baselines. Handle repairs, replacements, and day-to-day device issues, working with the broader IT team on fleet standards.

Onboarding & Offboarding: Handle the on-site and logistical side of onboarding and offboarding — preparing and issuing equipment, setting up accounts and access per established processes, and recovering assets when people leave.

Conference Room & AV Support: Keep conference rooms and AV equipment working and ready for use — video conferencing, displays, and meeting-room technology — and provide hands-on support for meetings and events at HQ, including for executive and all-hands settings.

Asset & Inventory Management: Track and maintain IT hardware inventory at HQ — assignments, stock levels, and lifecycle status — keeping records accurate and coordinating procurement or replacement needs with the IT team.

Executive Support: Provide responsive, high-quality support to executive users, and respond quickly and calmly to urgent requests. Act as a dependable, approachable presence for time-sensitive and high-visibility needs.

Local Remote-Hands: Act as local hands for the network and infrastructure teams when physical presence is required — most often for equipment in the office, and occasionally, on an exceptional basis, at a nearby datacenter.

Documentation: Keep support tickets, asset records, and internal documentation accurate and up to date. Contribute to knowledge-base articles and help document HQ-specific procedures so the distributed team has clear visibility.

Collaboration & Escalation: Work closely with the distributed IT team, follow established policies and practices, and escalate cleanly when issues fall outside your scope. Help ensure on-site needs are met and nothing falls through the cracks.

Qualifications

• 3+ years of experience in an IT support, desktop support, or helpdesk role.

• Hands-on experience supporting and troubleshooting end-user hardware and software — laptops, peripherals, operating systems (macOS and Windows), and common business applications.

• Experience with device provisioning and administration of SaaS/productivity platforms from an end-user support perspective (e.g., Google Workspace, Slack, Zoom).

• Familiarity with onboarding/offboarding processes — equipment setup, account provisioning, and access management following established procedures.

• Experience supporting conference rooms and AV / video-conferencing equipment.

• Comfortable with IT asset and inventory tracking and basic procurement coordination.

• Excellent communication and interpersonal skills, with the ability to support executive users and handle urgent, high-visibility requests calmly and professionally.

• A reliable, service-oriented mindset and the ability to work independently on-site while collaborating with a distributed IT team.

• Based in or near Campbell, CA, and able to work fully on-site at HQ during US business hours.

• Experience following established IT policies and practices rather than defining them, with sound judgment on when to escalate.
  

• Exposure to MDM/endpoint management tooling (e.g., Jamf, Intune, Kandji) is a plus.

• Basic networking knowledge (Wi-Fi, cabling, switches) and willingness to act as local remote-hands for infrastructure teams is a plus.

• Familiarity with IT ticketing systems (e.g., Jira Service Management, Zendesk) is a plus.

• Relevant certifications (e.g., CompTIA A+, Google Workspace, ITIL) are a plus.
  

Additional Information

What does Mirantis offer you?

• Work with an established Silicon Valley leader in the cloud infrastructure industry;
• Work with exceptionally passionate, talented and engaging colleagues, helping Fortune 500 and Global 2000 customers implement next-generation cloud technologies;
• Be a part of cutting-edge, open-source innovation;
• Thrive in the high-energy environment of a young company where openness, collaboration, risk-taking, and continuous growth are valued;
• Professional development and training;
• Attend conferences and working groups;
• Company outings, happy hours, hackathons, and tech talks;
• Receive a competitive compensation package with a strong benefits plan.

We are a Leader for Container Management in G2 (#2 after AWS)!