Customer Service Consultant

This job description has been prepared as a guide to ensure better communication, clear expectations and understanding of the role of Customer Service Coordinator.

All responsibilities have not been included; Supervisors and Managers may from time to time ask Customer Service Coordinator to perform other related duties not specifically included in this description.

This description will be reviewed annually by the Department Manager and revised if needed to meet the business needs.

RESPONSIBILITIES

• Act as a liaison between the customer and the company, ensuring an amicable understanding is established regarding timing of deliveries and / or disposition of product lines being produced for any customer
• Communicate with customers on a daily basis regarding inquiries, orders and follow up
• Enter and process orders / releases on existing orders via EDI and distribute to all appropriate departments daily
• Follow up with Production and Shipping Departments for daily shipping requirements
• Distribute customer’s 5 week schedule to plant departments
• Prepare daily paperwork for Shipping Department
• Coordinate with other departments to resolve customer quality issues in a timely manner
• Adhere and enforce company policies and procedures
• Participate in problem resolution, identify quality concerns and communicate with departments with the facility
• Contribute to a work environment free from harassment, where fairness, equity and non discriminatory practices are standard
• Adhere to the Quality Policy and Environmental Policy as they relate to ISO 9001 : 2015 (QMS) / ISO 14001 : 2015 (EMS) / IATF 16949 2016 (AQMS)
• Provide information, instruction and supervision to Employees, to protect health or safety of the Employee.
• Ensure first aid treatment is given to an injured employee immediately and further assistance, including medical is sought immediately.
• Complete reports of accidents / incidents immediately and participate in corrective action process.
• Ensure safety concerns that arise from safety incidents, accidents or safety meetings are corrected immediately.
• Ensure work instructions are followed to produce quality part per customer specifications.
• Cooperate, participate and lead corrective actions in conjunction with health and safety committee, continuous improvement team and other departments within facility.
• Ensure all local, state and federal laws are upheld and followed in relation to safety, environmental, hiring and recruitment and worker safety, as stated by KYOSHA and the Federal Occupational Safety and Health Association.

QUALIFICATIONS

• 3 or more years customer service experience; preferably plastic and / or automotive background
• Bachelor's degree and / or related experience
• Knowledge in Word, Excel, Powerpoint, CMS, and email
• Organization and leadership skills required
14 days ago