Core ValuesThe Pacific Club is more than a workplace - it’s a community. Guided by our values of Teamwork, Mutual Respect, Positive Attitude, Communication, and Lasting Impressions, we take pride in creating an environment where both our members and our employees feel valued, supported, and inspired.
Position SummaryServes as the primary point of contact for all inbound catering inquiries, managing communications via phone, email, and interoffice channels. Provides administrative and operational support to promote the Club’s dining facilities for private banquets, social gatherings, and member-related events. Ensures accurate event documentation, timely coordination of details, and seamless communication across departments to deliver exceptional member experiences.
Essential Duties and Responsibilities:- Handle inbound catering calls, emails, and interoffice messages.
- Assist Catering Coordinator with reservations and event details.
- Enter menus/events in system and maintain banquet listings.
- Prepare and distribute Banquet Event Orders (BEOs) and confirm reservations.
- Ensure menus, counts, and signed documents are logged and filed.
- Send invoices and post-event questionnaires; redirect large event inquiries.
- Collect event planning information, confirm room reservations, and request deposits.
- Support special projects, deliveries, decorations, and administrative tasks.
- Assist with event billing, invoicing, and weekend club events as needed.
Required Key Skills and Qualifications:- High School Diploma or GED; college degree (preferred).
- Strong organizational skills, attention to detail ability to multi-task.
- Exceptional telephone etiquette and hospitality service.
- Requires problem-solving and judgment, alertness, and strong attention to detail.
- Able to learn North Star System software to log in events, input menus, Sundries and comments.
- Word, Excel, F&B software background (preferred).
- Experience in Food and beverage (preferred).
- Experience in Hospitality (preferred).
Work Schedule: Monday to Friday
Work Environment:- In office and in outlets throughout the Club.
Mental and Physical Demands:We offer excellent employee benefits for full-time and part-time positions (working 20+ hours/week consistently):- 100% health/dental/vision insurance premium coverage paid for employees, and 70% of the premium for dependents paid for by the Club.
- Career development and opportunity for advancement.
- Free Parking.
- Free Employee Meal Daily.
- Christmas and Anniversary Bonuses.
- Employee of the Month Bonuses.
- 401K eligible after 6 months of service with employer matching at 50% of employee contribution.
- 10 Paid Vacation and 5 PTO Days.
- 10 Paid Holidays.
- Paid Time-Off for Birthday.
- Paid Time-Off for Bereavement.
- Pre-Tax Flexible Spending Accounts (FSA).
- Employee Assistance Program (EAP).
- Financial Wellness Program.
- Group Life Insurance.
About The Pacific Club: The Pacific Club is Oahu’s premier private city club for business, quality time with family, and social events. Conveniently located in the heart of Honolulu, the open-air club offers its members and their guests a beautiful oasis highlighted by exceptional dining, meetings, events and athletics facilities. Highly regarded for its outstanding service, The Pacific Club has set the standard for private clubs with its exquisite dining experience, extensive and highly allocated wine selection, distinguished art collection, and its warm and attentive staff. Versatile meeting rooms, outdoor events space, paddle tennis and pickle ball courts, temperature-controlled swimming pool, and a well-equipped athletic facility give the club its personality as the ideal place for business and pleasure.