Supply Chain Manager, Amazon Robotics

Deployment Order Manager

On the Amazon Robotics (AR) team, we build dynamic partnerships between people and intelligent machines. This intricate collaboration helps Amazon fulfill orders with unmatched accuracy. Working in symphony with our robotic technology, employees have the opportunity to extend their technical capabilities by working alongside some of the industry's most advanced technologies. This includes our fleet of autonomous mobile robots (the world's largest), sophisticated control software, and technologies like language perception, machine learning, object recognition, and semantic understanding of environments. These technologies help employees deliver an ever-improving customer and employee experience, as well as improve the safety of our facilities. We focus on solving near term opportunities while charting a roadmap for how we will navigate the product development needs to maximize business value over the next 3 5 years. The Deployment Order Manager is a pivotal role within Amazon Robotics, focusing on execution performance for our customers. This position encompasses a wide range of responsibilities, including end-to-end deployment order management, handling Problem Service Reports, providing post-deployment support, managing internal material requisitions, and troubleshooting delivery and supply gaps. The role requires a proactive and motivated self-starter who is passionate about operational processes, capable of analyzing trends, and recommending as well as implementing process improvements. The ideal candidate will possess a strong enthusiasm for technology and a drive to elevate operational standards. They should also demonstrate excellent writing and communication skills, sound judgment, and a keen attention to detail, all while actively supporting and fostering a culture of inclusion within the team. In this role, the Deployment Order Manager will be responsible for managing multiple Deployment Engineering projects simultaneously. The manager will collaborate closely with procurement and logistics teams to ensure site health readiness and will communicate this readiness to customers. Additionally, the role involves resolving and troubleshooting customer ticket issues, addressing system deficiencies, and driving operational excellence by contributing to key performance indicators (KPIs) and service level agreements (SLAs). The Deployment Order Manager will also play a crucial role in contributing to process improvements, cost optimization, and sustainability initiatives in partnership with Robotics Supply Chain leadership.

Key job responsibilities include managing Deployment Engineering orders for multiple projects at a time, collaborating and communicating with internal/external stakeholders on site health readiness and maintaining high bar of delivery excellence, executing Equipment Install Plan (EIP) vs Sales Order (SO) mismatches; resolving and troubleshooting customer ticket issues, presenting confidently to Amazon executives as well as other large audiences, driving operational excellence by contributing to KPIs and SLAs, driving OM process improvements, cost optimization and scalability initiatives in collaboration with Robotics Supply Chain leadership, and actively supporting and fostering a culture of inclusion.

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include medical, dental, and vision coverage, maternity and parental leave options, paid time off (PTO), and a 401(k) plan.

Basic qualifications include 3+ years of program or project management experience, 3+ years of working cross functionally with tech and non-tech teams experience, 3+ years of defining and implementing process improvement initiatives using data and metrics experience, a bachelor's degree, knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL, 3+ years of driving end to end delivery, and communicating results to senior leadership experience, experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization, experience within a distribution center, logistics, or manufacturing environment, 3+ years of supply chain experience, and experience communicating and presenting to senior leadership.

Preferred qualifications include experience building processes, project management, and schedules.