Operations Supervisor

Job Responsibilities :

• Supervise warehouse associates and ensure all incoming and outgoing shipments are inspected, recorded, and processed according to standard operating procedures.
• Ensure shipping requests, including temperature-controlled and white glove shipments, meet customer requirements.
• Plan and adjust daily labor needs, match tasks to associate skill sets, and maintain productivity and quality targets.
• Maintain strict adherence to safety, security, and regulatory guidelines related to hazardous materials and GMP operations.
• Respond quickly to customer complaints, quality issues, and floor errors, coordinating with Quality representatives as needed.
• Prepare daily work schedules and issue clear written and oral instructions.
• Oversee accuracy of inventory receipt, data entry, storage, and put away processes.
• Identify discrepancies in incoming shipments and communicate with customers to resolve issues.
• Ensure accurate shipping of international and hazardous material orders and perform or assign physical inventory counts.
• Promote cross training, equipment maintenance, and continuous process improvement across the warehouse team.

Qualifications :