Job Description :
Delaware research group is searching for qualified candidates to join our team at Kirtland AFB, New Mexico as a PC Maintenance Technician.
Working under moderate supervision, you will perform general maintenance tasks, troubleshoot, and repair computer systems and peripheral equipment located throughout the organization.
Additionally, with guidance, you will be responsible for maintaining a spare parts inventory of systems, subsystems, and component parts used in repair work.
Updates progress reports for all work performed. Receives work direction from supervisor on work priorities and daily assignments.
Essential Duties and Responsibilities include, but are not limited to :
- Assist with installation or relocation of computer equipment, such as PCs, thin client terminals, printers, and other associated hardware at user locations ensuring access to electricity, network in accordance with departmental procedures, technical, operating and assembling manuals.
- Provide first level problem analysis. Masters base knowledge of assigned applications, hardware, and network to support clinical and business environments.
- Resolves or escalates service requests when necessary.
- Perform technical downloads and PC configurations with some guidance.
- Uses Helpdesk Call Tracking application to log all service and update requests accurately and detailed.
- Collect data from customers to aid problem determination / resolution of request.
- Provide information to the Helpdesk for on-going follow up to customers until resolution of issue.
- Assist customers to identify and specify the nature of the request or problem. Uses guidance from Senior Technicians as required.
- Troubleshoot simple issues and assist customers with various systems issues including Microsoft, PC / Laptop / Mobile, printer, software, hardware, and network connectivity issues with some direction.
- Aid the IT Tiered support teams by obtaining and providing appropriate information for escalated issues.
- Aid in maintaining an inventory of parts used and needed to re-order, including testing parts received for stock to ensure an effective level of service.
- Aid in maintaining an inventory for all equipment installed and oversees or performs documentation of all system configurations in a database as directed.
- Coordinate activities, times, schedules, with suppliers and contractors regarding the installation, operation, maintenance, and evaluation of user locations for data equipment ensuring problems are addressed appropriately and timely with organizational standards and procedures.
- Assist in collection and analysis of real-time trending information.
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