Talent.com
Charlotte Pipe & Foundry Company
INSIDE TECHNICAL SERVICES REPRESENTATIVECharlotte Pipe & Foundry Company • Charlotte, NC, US
No longer accepting applications
INSIDE TECHNICAL SERVICES REPRESENTATIVE

INSIDE TECHNICAL SERVICES REPRESENTATIVE

Charlotte Pipe & Foundry Company • Charlotte, NC, US
30+ days ago
Job type
  • Full-time
Job description

For over a century Charlotte Pipe and Foundry Company has been manufacturing pipe and fittings exclusively in the USA, employing 1,400 loyal, hard-working Americans. Today we manufacture the industry's broadest range of standard and specialty DWV products, including cast iron and plastic pipe and fittings.

Charlotte Pipe is headquartered in Charlotte, NC, and has seven plant locations across the United States.

Inside Technical Services Representative

Job Summary:

Provide internal and external customers with technically accurate recommendations for the installation and application of CP&F products. Support all functions of the Technical Services Department.

Duties/Responsibilities

Product Support

  • Provide internal and external customers with technically accurate recommendations for the installation and application of CP&F products. All recommendations must be consistent with, and limited to, the content of CPF’s Technical and Installation Manuals.
  • Respond to all technical inquiries within the same business day or prior to noon on the following business day. Effectively resolve all incoming product related inquiries.
  • Serve as the primary point of contact for technical phone inquiries and web based “contact us” emails.
  • Respond to all messages left on the Technical Services shared voicemail within the same business day.
  • Salesforce CRM
    • Serve as a capable back up for departmental Salesforce support.
  • Maintain office hours of 8AM to 5PM at the Administrative Campus.

Product Knowledge Training (PKT)

  • Provide assistance in leading internal and external product training segments to educate customers, employees and reps on the installation and application of CP&F products.
  • Assist in the management of PKT communications through EventSpark. Ensure that communications are accurate and are sent on time.
  • Assist in maintaining PKT attendee reports in Salesforce.
  • Maintain mastery of materials used in training programs.

Product Knowledge Training Facility

  • Assist in maintaining product displays, including set-up and break down for classes as required.
  • Assist in maintaining and compiling training materials as required.

Required Skills/Abilities:

  • Comprehensive technical knowledge of all CP&F piping systems or the proven ability to fill any knowledge gaps rapidly.
  • Capable of providing support for the installation and application of all CP&F products.
  • A talented public speaker and teacher.
  • Excellent written and verbal communication skills.
  • Detail oriented and strong organization skills.
  • Proficient with Microsoft Office Suite.
  • Travel as required.

Education and Experience:

Required:

  • Associate’s degree or higher in technical or business field of study.
    • Experience and/or other training/certification may be substituted for the education.

Preferred:

  • Bachelor’s degree in technical or business field of study.

Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at a time.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Create a job alert for this search

INSIDE TECHNICAL SERVICES REPRESENTATIVE • Charlotte, NC, US

Similar jobs

Inside Sales Representative - Charlotte, NC

Eastern Metal SupplyCharlotte, NC, United States
Full-time

Purpose of position:This position is responsible for interaction with new and existing customers in order to grow accounts.The candidate needs to be highly motivated and must possess a proven recor... Show more

 • Promoted

Remote Customer Service Representative – Product Testing

GLOCPAStatesville, North Carolina
$15.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Field Service Representative - Chemical Water Treatment Solutions

Veolia Environnement SACharlotte, NC, United States
Full-time

Company DescriptionVeolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees.Specializing in water, energy, and waste management,... Show more

 • Promoted

National Sales Development Representative (Healthcare Services) - 100% Remote

ExpressableRock Hill, SC, United States
Remote
Full-time

Job DescriptionJob DescriptionFull-Time Non-Exempt Direct Hire100% Remote - United States$70-80k Annual Salary Bonus PotentialWe're a fast-growing, fully remote healthcare organization on a mission... Show more

 • Promoted

Patient Services Representative

Horizon Eye CareCharlotte, NC, United States
Full-time

Patient Services RepresentativeGreets patients and ensures a complete and accurate check-in and check-out process for patients for this Ophthalmology and Optometry practice.Obtains all data element... Show more

 • Promoted

Information Technology Professional

US NavyRock Hill, SC, US
Full-time

Information Technology Professional (IT/CTN/IS).Information Systems Technicians, Cryptologic Technician Networks, and Intelligence Specialists keep the Fleet connected, informed, and secure by oper... Show more

 • Promoted

Remote Customer Service Representative $45 per hour

GL1Lake Norman of Catawba, North Carolina
$45.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Service Sales Representative- Charlotte, NC

Pivot WorkforceCharlotte, NC, United States
Full-time

Job DescriptionHVAC Service Sales RepresentativeLocation: Charlotte, NCFull-Time Day Shift On-SiteReports To: Sales DirectorIndustry: Commercial & Industrial HVACWhat You'll DoAs an HVAC Servic... Show more

 • Promoted

Seasonal Sales & Service Representative (Statesville, NC)

First Citizens BankStatesville, NC, United States
Full-time

OverviewThe Seasonal Sales & Service Representative gives students an introduction to direct customer interaction at the branch level.This position serves as a junior intern and has potential t... Show more

 • Promoted

Sales Representative - Facility Services

CintasStatesville, NC, United States
Full-time

Sales Representative - Facility Services.Cintas is seeking a Sales Representative to focus on new business-to-business account development in our Facility Services Division.Responsibilities include... Show more

 • Promoted

EPG General Service Manager

Weisiger GroupCharlotte, NC, United States
Full-time

Position at Carolina CAT - Power Systems.As a family-owned company under our fourth generation of leadership, we have built our business based on the principles of trust, integrity, and a desire to... Show more

 • Promoted

Infrastructure Technician

Black BoxCharlotte, NC, United States
Full-time

Primary Roles & ResponsibilitiesPerform skilled infrastructure/structured cabling work in the installation, service and maintenance, repair and alteration of low voltage category cabling, fiber... Show more

 • Promoted

In-Home Sales Representative

Pinnacle Home Improvement Company LLCCharlotte, NC, United States
Full-time

Pinnacle Home Improvements, one of the largest home improvement companies in the southeast, is looking for highly motivated & self-driven Sales Representatives to join our sales team.This is an... Show more

 • Promoted

Territory Sales Representative

East Coast Valve ServicesCharlotte, NC, United States
Full-time

Sales Representative - NC/SC/Western VA Territory East Coast Valve Services - Charlotte, NC (Preferred) Full-Time Outside Sales Industrial Services Job Summary East Coast Valve Services is seeking ... Show more

 • Promoted

Infrastructure Technician (5815)

Innova SolutionsCharlotte, NC, United States
Full-time

A client of Innova Solutions is immediately hiring for an Infrastructure TechnicianPosition type:Fulltime - Contract roleDuration:6MonthsLocation:Charlotte, NCAs an Infrastructure Technician, you w... Show more

 • Promoted

Independent Sales Representative - POS Systems (Hospitality Industry) - US Based (Remote)

FinTech ProcessingCharlotte, NC, United States
Remote
Full-time

Job DescriptionJob DescriptionLocation :Nationwide (United States)Position Type :1099 Independent ContractorAbout the OpportunityWe are seeking motivated and experienced sales professionals to sell... Show more

 • Promoted

Sales Representative, Inbound Remote

Liberty Mutual GroupCharlotte, NC, United States
Remote
Full-time

Apply Today - Classes Start February 2026! Are you prepared to embark on a fulfilling career in insurance sales? We invite enthusiastic, people-oriented candidates to submit their applications earl... Show more

 • Promoted

Service Director

Nissan WilliamsburgPineville, NC, United States
Full-time

Mills Auto Group is seeking a dedicated and experienced Service Director to lead our service department in North Carolina.In this key leadership role, you will be responsible for overseeing daily o... Show more

 • Promoted

Outside Sales Representative (Geosynthetics)

Core & MainCharlotte, NC, United States
Full-time

Louis, Core & Main is a leader in advancing reliable infrastructure with local service, nationwide.As a specialty distributor with a focus on water, wastewater, storm drainage and fire protection p... Show more

 • Promoted • New!

Tenant Services Representative

JLLCharlotte, NC, United States
Full-time

JLL empowers you to shape a brighter way.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.We are... Show more