Field Service Rep Analyst Jobs

Field Service Representative Analyst

TASCON Advisors is seeking experienced Field Service Representative Analysts to support the adoption, employment, and sustainment of mission platforms across Department of Defense operational environments. The FSR Analyst serves as an embedded customer-support, training, and mission-enablement professional working directly with intelligence personnel, operational planners, military leaders, civilian analysts, contractors, and technical teams. This is not solely an intelligence-production role, traditional classroom-instructor position, help-desk function, or software-engineering billet. The FSR Analyst operates at the intersection of mission operations, user enablement, technology adoption, and customer success. Successful candidates understand how intelligence and operational users work, can explain a complete mission workflow, and can help customers employ Palantir capabilities to improve mission execution. They may support structured classroom instruction, hands-on user training, workflow development, platform demonstrations, troubleshooting, link and network analysis, data visualization, operational-product development, and user-adoption activities. The strongest candidates combine substantive Palantir experience with mission credibility, instructional ability, professional composure, and a service-oriented mindset. They can earn the trust of users, explain complex capabilities clearly, remain calm under pressure, and adapt their approach to different military, civilian, and organizational cultures.

Primary Responsibilities:

• Embedded Mission Support
• Platform Instruction and User Enablement
• Workflow Support
• Technical and Product Support
• Adoption and Change Enablement
• Customer Success and Relationship Management
• Delivery and Reporting

Required Qualifications:

• Security Clearance
• Mission Experience
• Palantir or Related Platform Experience
• Instruction and Briefing Experience
• Customer-Facing Capability

Preferred Qualifications:

• Prior Palantir FSR, deployment strategist, field-service engineer, mission-integrator, or platform-trainer experience.
• Recent daily or frequent use of Gotham, Gaia, Foundry, Maven Smart System, Target Workbench, or Vantage.
• Direct experience building or configuring: workflows, pipelines, ontologies, objects and object relationships, dashboards, workshop applications, data connections, data transformations, common operational pictures, common intelligence pictures, AIP-enabled workflows.
• Experience partnering directly with Palantir engineers, product teams, software developers, data engineers, or system administrators.
• Experience supporting SOF, Combatant Commands, joint task forces, Service components, national agencies, or deployed organizations.
• Experience with Analyst's Notebook, DCGS, FADE/MIST, M3, ArcGIS, TAK, Thresher, C2IE, or other intelligence and operational systems.
• Experience comparing Palantir workflows against legacy or alternative analytical tools.
• Experience securing adoption from skeptical users or senior leaders.
• Experience supporting civilian analysts and nonmilitary customers.
• OCONUS, rotational, or deployed mission experience.

Professional Competencies:

• Mission Orientation
• Customer-Service Mindset
• Calm Professionalism
• Audience Adaptability
• Consultative Problem-Solving
• Intellectual Curiosity
• Ownership and Follow-Through
• Collaborative Judgment
• Civilian and Interagency Effectiveness
• Integrity

Work Environment and Travel:

Most assignments require full-time onsite customer support. Remote work should not be expected for the primary FSR assignment. Candidates may be required to travel to other installations to deliver approximately five-day training events. Typical travel may be up to 25%, although actual travel varies by location. Some assignments may require short-duration deployed support, rotational duty, relocation, or OCONUS service. Certain OCONUS positions may involve extended workweeks, SOFA requirements, or 90/90 rotations. Candidates must be willing to operate in classified, high-tempo, and mission-focused environments.