Customer Success Manager - Aquatic Informatics (AQI)

Customer Success Manager

Imagine yourself doing meaningful work that makes an everyday impact on the world around you. Growing your expertise and expanding your skillset with every project. Owning your ambition and fueling your career growth. It's possible with a role at Aquatic Informatics.

Aquatic Informatics (AQI), a Veralto company, is a mission-driven software company that organizes the world's water data to make it accessible and useful. We provide software solutions that address critical water data management, analytics, and compliance challenges for the rapidly growing water industry. We offer a full range of solutions, from standalone software packages for individual users, hosted software services, and enterprise-wide national systems. We serve over 1,000 municipal, federal, state / provincial, hydropower, mining, academic, and consulting organizations in over 60 countries that collect, manage, and process large volumes of water data.

We offer :

• Flexible working hours
• Professional onboarding and training options
• Powerful team looking forward to working with you
• Career coaching and development opportunities
• Health benefits
• 401(k)

Reporting to the Customer Success Director, the Customer Success Manager is responsible for engaging, retaining, and enabling our customers to fully utilize the Aquatic Informatics software. CSM's work with existing customers to understand their usage of Aquatic Informatics software and identify and qualify new upsell and cross-sell opportunities using a solution and consultative-based selling approach. As a CSM, you will be the primary advocate for each customer, guiding them along a path to success and engaging resources across AQI to accelerate the expansion of AQI Software within each customer.

This position is part of the Sales team located across the US and Canada and will be remote.

In this role, a typical day will look like :

The essential requirements of the job include :

Aquatic Informatics (AQI) is headquartered in Vancouver, Canada with teams working in the US, Australia, and Europe. We value independent thinking, initiative, teamwork, a relentless pursuit of quality, a playful spirit, and a sense of humor. Join our team to learn and grow your career, while gaining mentorship and skills from dedicated leaders. You'll enjoy working within the flexibility and culture of a software company, backed by an outstanding parent company focused on providing the world with clean water and safe food and medicine.

Aquatic Informatics is proud part of the Water Quality segment of Veralto (NYSE : VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto's vibrant global network of 16,000 associates, you join a unique culture and work environment where purpose meets possibility : where the work you do has an everyday impact on the resources and essentials we all rely on, and where you'll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we're Safeguarding the World's Most Vital Resourcesand building rewarding careers along the way.

US ONLY : The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate's position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. The compensation range for this role is $75,000.00 - $90,000.00 USD per year. This job is also eligible for Incentive Pay. We offer a comprehensive package of benefits including paid time off, medical / dental / vision insurance and 401(k) to eligible employees.

Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.