Director, Technical Program Management - Technical Solutions Operations

Director Of Technical Program Management

Datadog's Technical Solutions (TS) organization is one of the largest organizations in the company spanning Sales Engineers, Technical Account Managers, Enterprise Customer Success Managers, Technical Support Engineers, and Solutions Architects who work with prospects and customers across every stage of their journey with Datadog.

Technical Solutions Operations (TSO) exists to make that organization faster, smarter, and more scalable. We build the systems, analytics & programs that give TS teams more leverage and we measure our success by the business outcomes we drive, not the projects we complete. The programs this team runs touch every function in TS, and the operating model you build will define how that scales.

We're looking for a Director of Technical Program Management to lead the TSO Program Management team. This role sits at the intersection of strategy and execution: you'll own the programs that shape how TS operates at scale, lead a team of technical program managers, and serve as a peer to the Directors and VPs who run the teams you support. Your counterparts are leaders overseeing hundreds of customer-facing technical professionals, and your role is to successfully interface with each organization with proactive solutions on how your team can help them be more effective. This is a rare opportunity to lead a function where the output isn't a deliverable, it's organizational capability. If you want to build something that compounds across an entire organization, this is the role.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You'll Do

• Run the PMO as a business impact function.
• Build capabilities that scale across TS, not point solutions.
• Drive programs from alignment to impact.
• Represent TSO in executive forums.
• Deploy AI to create operational leverage.
• Develop the TPM team and raise the bar.
• Build cross-functional relationships before you need them.

Who You Are

• 10+ years running complex, cross-functional programs at a senior level, with VPs and senior Directors as your primary stakeholders ideally within a high-growth B2B SaaS go-to-market, customer-facing, or revenue operations organization
• A systems builder with a track record of designing operating models, playbooks, and frameworks that other teams adopted as a reference standard
• Autonomously executive-ready decisive under ambiguity, composed under pressure, and capable of leading VP-level conversations without preparation coaching
• Experienced applying AI as an operational tool, with a practical point of view on where it creates capability shifts not just productivity gains
• A developer of senior talent who raises the bar on what great program management looks like and builds teams that operate independently at a high standard
• Outcome-oriented and metric-driven you define success before work begins and hold yourself and your team accountable to delivering against it

Preferred Experience

• Experience supporting large-scale go-to-market or customer-facing technical organizations spanning sales engineering, post-sales, technical support, or solutions architecture
• Familiarity with support operations platforms and the workflows they enable across technical teams
• Experience designing org-wide AI-enabled capabilities in an operational context
• Background in tooling strategy, workforce planning, or operational transformation at scale in a SaaS environment

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.

The reasonably estimated yearly salary for this role at Datadog is:$224,000 $280,000 USD

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence.

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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