Coordinator of Academic Support Services & Test Proctor (Non-Exempt)
POSITION: Coordinator of Academic Support Services & Test Proctor (Non-Exempt)
HSU JOB FAMILY CLASSIFICATION: Student Services Professional I
DEPARTMENT: Academic Advising
SUPERVISOR TITLE: Associate Vice President for Advising and Academic Support Services
FLSA STATUS: Non-Exempt
EXEMPTION: N/A
LOCATION: HSU Campus, Abilene, Texas
TARGET HIRE DATE: As Soon As Possible
HSU CHRISTIAN STANDARD REQUIREMENT FOR EMPLOYMENT –Candidate must profess a Christian Faith, maintain membership in a local congregation, and respect the values and distinctives central to the historically Baptist values of HSU.
CONTACT INFORMATION: Human Resources 325-670-1259 or
SUMMARY/SCOPE:
The Coordinator is the primary contact for the Test Proctoring services. The Coordinator administers tests to students receiving accommodations, maintains the Testing Room schedule, proctors exams, and administers various tests such as CLEP and placement exams.
HSU JOB FAMILY CLASSIFICATION INCLUDES THE FOLLOWING:
ESSENTIAL DUTIES AND RESPONSIBILITIES: These examples do not include all possible tasks & do not limit the assignment of related tasks.
Exam Administration: Coordinate test scheduling for make-up exams, placement tests, Disability students, CLEP, and outside certification agencies. Manage hours of operation to meet student/faculty needs.
Accommodations Management: Partner with AVP for Advising and Academic Support Services to provide adaptive technology, extended time, and alternative formats.
Security & Integrity: Protect physical and digital exam materials, verify student identification, and enforce anti-cheating protocols. Report incidences of cheating to the appropriate instructor.
Staff Supervision: Assist the AVP for Advising and Academic Support Services in training new tutors and scheduling of tutors.
Faculty Liaison: Collect exams from instructors, track completion, and securely return finished exams.
Data Collection: collect and maintain the Testing Center’s statistics, prepares biannual reports and makes recommendations to the AVP for Advising and Academic Support Services concerning usage trends.
Marketing: Publicizes services and communicates testing policies to campus constituencies.
Performs all other related duties as assigned.
SUPERVISORY RESPONSIBILITIES:
No supervisor responsibilities, except for supervision of student workers.
COMPETENCIES: This is your opportunity to demonstrate how your education and/or experience in your current or previous job relates to each function of this position.
Interview decisions are partially based on this information.
On a separate sheet of paper, write a paragraph for each competency listed below describing your background and qualifications in each area.
To perform the job successfully, an individual should demonstrate the following competencies.
Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.
Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans. Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
KNOWLEDGE, SKILLS, & ABILITIES (Language, Mathematical, Reasoning and Computer Skills):
LANGUAGE SKILLS: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
COMPUTER SKILLS: To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software and Internet software.
EDUCATION/EXPERIENCE:
Bachelor’s degree is preferred or an associate degree with relevant administrative experience.
Prior work experience in an academic setting, customer service, or student support services is preferred.
Must be enthusiastic about working in a team-oriented environment.
Must have the ability to be self-motivated as demonstrated in previous work experience.
Must have superb organizational skills with attention to detail; skilled in keeping accurate records and ability to prepare detailed reports as demonstrated in previous work experience.
Must be able to maintain confidentially of testing materials and results as required by FERPA, etc.
The above requirements will be validated through the written competencies provided by the applicant in addition to the interview process and reference checks regarding past employment experience, etc.
CERTIFICATES, LICENSES, REGISTRATIONS:
None are required for this position at this time.
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to walk.
The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 20 - 25 pounds.
The job is sedentary in nature. Must be able to sit for long periods while performing office and computer operations.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.