Case Manager - New Bedford

Non-Clinical Case Manager

Vitra Health is a mission-driven healthcare organization committed to improving the quality of life for individuals and families across Massachusetts. Through innovative home- and community-based services, Vitra supports aging adults, people with disabilities, and individuals with complex care needssupported by a Nurse, and Case Manager, Vitra ensures clients receive compassionate, personalized, and dignified care.

To help share our mission and expand our community impact, Vitra Health is seeking a Non-Clinical Case Manager to support our clients in New Bedford. If you're a passionate, caring, motivated professional who is looking to make a difference in your community, we encourage you to apply today!

As a Case Manager, you will provide nonclinical support, educating clients and caregivers in areas including health maintenance and preventative measures, assisting in healthcare management navigation, and accessing community support. You will advocate for your clients and facilitate the success of clients remaining safely in their homes. You will collaborate with internal field staff and nursing teams to provide exceptional care for diverse demographics.

This role is a full-time role at 40 hours per week. Overtime pay is available after 40 hours. This role will be supporting clients of two New Bedford Housing residential buildings. No client travel needed.

Key Responsibilities:

• Manage a diverse caseload of patients and clients with various healthcare needs.
• Collaborate with internal field staff and nursing team to provide strong healthcare support and resources.
• Assist with obtaining information and accessing other healthcare and community services.
• Participate in multidisciplinary care plan creation and review and discharge planning.
• Address concerns regarding environment and any changes in psychosocial status.
• Participate in multidisciplinary team meetings and work collaboratively to address client needs.
• Complete all required documentation per regulation and communicate professionally with client, PCP and other healthcare providers when necessary.
• Perform other duties within the scope of practice as assigned by management.
• Have a consistent schedule and be onsite at the designated NBHA locations.
• Complete, at minimum, annual outreach visits with each resident at the designated site.
• Meet new residents within their first month of tenancy.
• Complete new resident intake to assess the possible need for services and interests.
• Work with NBHA property management staff to provide support to residents identified to be at risk and in need of services.
• Conduct regular meetings with residents to obtain their input for programming and services.
• Coordinate with community partners to link residents with community programs and services and to provide enrichment programs/activities for residents.
• Ensure that residents are informed of onsite programs and activities via the dissemination of flyers, literature, phone calls or other forms of outreach.
• Complete and submit all documentation and reporting metrics as required by EOHLC/NBHA.
• Participate in NBHA Resident Services group meetings.
• Maintain the facilities in neat, and orderly manner. No alterations to space can be made without the direct consent of the NBHA administration.
• Attend bi-weekly meetings with the property management and resident services.

What We Are Looking For:

• Willingness to travel within assigned region required.
• Valid driver's license and reliable transportation required.
• Fluency in both English and second language strongly preferred (Spanish, Cape Verde Creole, Portuguese)
• Bachelor's degree in human services, in public health or another related field required.
• A minimum of two years' recent experience in the direct care of elders or adults with disabilities required.
• Knowledge of aging process, elder/disabled delivery systems and an understanding of disability issues.
• Ability to work independently, ethically and maintain professional boundaries.
• Ability to interview, assess effectively and provide crisis intervention.
• Ability to interact with and access in-house and on-site services for residents.
• Ability to work cooperatively with community partners and stakeholders.
• Strong communication, documentation and organizational skills required.
• Case management, behavioral health, social services and/or community health worker experience preferred.
• Strong communication, documentation, and organizational skills are required.
• Must be solution oriented and be able to multitask.
• CPR Certification.

Work Environment and Physical Requirements:

• Works in a clean, well-lit environment with fluctuating temperatures near others.
• Requires substantial periods of repetitive work utilizing a computer, monitor, keyboard, and mouse.
• Requires lifting and carrying equipment and supplies weighing up to 35 pounds; requires pushing and pulling equipment and supplies weighing up to 35 pounds; requires walking and standing; requires frequent sitting more than 75% of the workday; requires the ability to negotiate stairs; requires visual acuity and manual dexterity to operate equipment.

Perks and Benefits:

• Health Insurance with a 75% employer contribution.
• Dental and Vision Benefits.
• Life, Accident, Critical Illness and Disability Insurance.
• 401K with a company match.
• Accrued Paid-Time-Off.
• ADP LifeMart Corporate Discounts
• Competitive Pay Rates.
• Wellness Benefits.
• Tuition Reimbursement.
• Supportive team structure and company culture with a focus on work/life balance.

Vitra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.