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Matthew Capbarat Agency
Farmers Insurance Customer Service ManagerMatthew Capbarat Agency • Walnut Creek, CA, US
Farmers Insurance Customer Service Manager

Farmers Insurance Customer Service Manager

Matthew Capbarat Agency • Walnut Creek, CA, US
19 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Are you looking to grow? So are we! Matthew Capbarat Agency, Farmers Insurance in Walnut Creek, California, is looking for an enthusiastic, customer-driven, and knowledgeable person to join our team as a Full-Time Customer Success Manager. In this role you will provide exceptional customer service to our customers, addressing all of their queries. Your positive attitude, rapport-building, and desire to help may make you the perfect fit for this role. We pride ourselves on our top-notch customer service and are looking for someone who has the skills to deliver an amazing experience. If you are ready to make a change in your life and are looking to join a company that cares about both our customers and you, apply today!


Benefits

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Career Growth Opportunities

Health Insurance


Responsibilities

  • Assess and identify the wants and needs of our clients over the phone and via email.
  • Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve problems.
  • Guide clients through the onboarding process to ensure smooth adoption and understanding of our products.
  • Collaborate with sales, underwriting, and product teams to ensure client needs are met and feedback is shared.
  • Maintain detailed customer records and communication logs in the CRM system.
  • Present and explain insurance policy options based upon prospective client needs and their personal goals.
  • Maintain knowledge of new products and services by reviewing all underwriting, rating and compliance requirements.


Requirement

  • Possess an upbeat, positive and enthusiastic attitude.
  • Be a great self-starter with a sense of urgency.
  • Proficiency to multi-task, follow-thru and follow-up.
  • Strong work ethic and leadership skills.
  • Strong communication skills, both oral and written.
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Farmers Insurance Customer Service Manager • Walnut Creek, CA, US

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