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Data Center Operations & Support EngineerSOMERSET STAFFING • Norwalk, CT, United States
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Data Center Operations & Support Engineer

Data Center Operations & Support Engineer

SOMERSET STAFFING • Norwalk, CT, United States
13 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Job Title: Data Center Operations & Support Engineer

Location: Norwalk, CT (CyrusOne Data Center) - 100% Onsite

Schedule: 24/7 Operations (Must be flexible to work varying shifts, including weekends)

Position Summary

The Data Center Operations & Support Engineer is responsible for physical hardware deployments, mainframe and server monitoring, network device management, and tier-1/2 desktop and peripheral support. This role ensures high availability of data center infrastructure while maintaining accurate inventory and ticket management through ServiceNow.

Key Responsibilities

Data Center & Mainframe Operations

  • Rack, stack, cable, and configure servers, network devices, in-rack PDUs, and KVM switches.
  • Perform physical hardware upgrades, including RAM, storage drives, CPUs, and Network Interface Cards (NICs).
  • Monitor and maintain data center servers, system interfaces, and communication utilities.
  • Assist with operations in a large-scale IBM Z10 mainframe environment (IPL, TSO, MVS, JES2, CA7).
  • Handle daily and monthly tape backup operations for offsite storage.
  • Manage physical hardware assets, track inventory, and maintain accurate records in ServiceNow.

End-User & Desktop Support

  • Provide onsite, phone, and remote technical support for desktops, laptops, printers, scanners, and peripherals.
  • Image, deploy, maintain, and upgrade end-user hardware, software applications, and operating systems.
  • Troubleshoot network connectivity, device communication, and hardware/software faults.
  • Manage Move, Add, Change, Install (MACI) requests to minimize user downtime.
  • Perform preventative maintenance and facilitate repair or warranty replacement for defective parts.
  • Escalate complex issues to Tier 2/3 engineering teams or third-party vendors as needed.

Qualifications & Requirements

  • Education: Bachelor's degree in Computer Science, Systems Engineering, Telecommunications, or a related field (or an equivalent combination of education and experience).
  • Experience: Minimum 5 years of progressive experience in IT operations, hardware support, or system administration.
  • Specialized Knowledge:
    • Proficiency in Microsoft Windows OS and Microsoft Office Suite.
    • Hands-on experience with ServiceNow or similar ticketing and asset management platforms.
    • Practical knowledge of network cabling standards, hardware diagnostic tools, and system recovery.
    • Direct experience or strong familiarity with legacy IBM mainframe environments (Z10, MVS, JES2).
    • Supervisory experience is preferred for candidates seeking senior operational responsibilities.


Required Skills :

Basic Qualification :

Additional Skills :

Background Check : No

Drug Screen : No

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Data Center Operations & Support Engineer • Norwalk, CT, United States

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