Service Excellence Support Specialist
- Full-time
Service Excellence Support Specialist
Wellspect Healthcare is a leading global provider of innovative medical devices that help people suffering from urinary retention or chronic constipation. The company is present in more than 30 countries and part of Dentsply Sirona, the worlds largest manufacturer of professional dental technologies. The company's shares are listed in the United States on NASDAQ under the symbol XRAY.
This role will be based in our Braselton office and requires an on-site presence five days per week.
Job Summary
We are seeking a detail-oriented and highly motivated Service Excellence Support Specialist to join the Wellspect Direct-to-Patient Operations team. This role plays a critical function in ensuring service quality, operational efficiency, and seamless order fulfillment across the patient's journey.
Responsibilities
- Service Quality Monitoring & Improvement
- Operational Exception Management
- Systems & Product Support
- Cross-Functional Collaboration
- Continuous Improvement & Operational Support
- Training and Knowledge Sharing
- Additional Duties
Education
High School diploma or equivalent required. Associates/Bachelor's degree in an operations, business, or healthcare admin, preferred. Medical Billing skills/education a plus.
Experience
13 years of experience in operations, customer service, quality assurance, or healthcare support role preferred. Experience in call center operations, DME, medical device, or healthcare environment strongly preferred.
Key Skills, Knowledge, and Capabilities
Proficient in English; strong written and verbal communication skills required. Strong analytical and problem-solving skills with ability to identify root causes and trends. Ability to listen to calls throughout the day, and provide routine feedback to other team members. Excellent organizational skills and a high degree of attention to detail are fundamental to success. Strong comfort level with computer-based tasks, including working across multiple systems or screens simultaneously. Proficiency in standard office software (e.g., Microsoft Office Suite); experience with BrightTree and Salesforce highly desirable. Able to work both independently and collaboratively in a fast-paced, team-oriented environment. Occasional travel may be required (<5% annually). Ability to utilize or knowledge of call center telecommunications software (i.e. dialer systems).
Compensation
The hourly rate for this role located in Georgia is between $23.00 - $25.00. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location.
Equal Opportunity Employer
Dentsply Sirona is an Equal Opportunity Employer. All qualified applicants will be considered without unlawful discrimination or regard for race, color, religion, sex, sexual orientation, sexual or gender identity, national or ethnic origin, age, marital status, disability, genetic factors, military and veteran status, or any other characteristics protected by applicable local law. Eligibility: All successful applicants must be eligible to work in the country the position is based.